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2019 Supreme(Online)(Chh) 466

CHHATTISGARH STATE CONSUMER DISPUTES REDRESSAL COMMISSION, RAIPUR
* C. B. Bajpai (President), Narendra Gupta (Member)
I. I. F. L. Home Finance Limited v. Preetpal Singh Arora


Table of Content
1. overview of the case and initial facts. (Para 1 , 2)
2. arguments regarding loan nature and party inclusion. (Para 3 , 5 , 6 , 7)
3. court's consideration of circular applicability. (Para 4 , 8 , 12)
4. analysis of evidence and legal standing. (Para 9 , 10 , 11 , 13)
5. final decision and implications. (Para 14)

1. This order shall dispose of the appeal filed by the appellant / O.P. being aggrieved by the order dated 13.7.2018, passed by the District Consumer Disputes Redressal Forum, Raipur (C.G.) (in brevity District Forum) in Complaint Case No. 413/2017 whereby and whereunder the concerned District Forum, has directed the appellant / O.P. to proceed under the guidelines of the Reserve Bank of India, to transfer the home loan account without taking 4% foreclosure charges, for transfer to another Bank, as per the prayer of the respondent / complainant. The concerned District Forum, has also awarded Rs. 5,000 towards compensation for mental harassment and Rs. 2,000 towards Advocate's fees and cost of the complaint to the respondent / complainant.

2. Facts in brief are that the respondent / complainant as an individual had taken loan of Rs. 96,00,000 from I.C.I.C.I. Ba





















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