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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
R.K. Agrawal, CJ, Dr. P.K. Malhotra, M
Complainants – Appellant
Versus
Opposite Parties No. 1 and 2 – Respondent
| Table of Content |
|---|
| 1. introduction of appeals under the consumer protection act. (Para 1 , 2) |
| 2. details of agreements and transactions between complainants and opposite parties. (Para 3 , 4 , 5 , 6) |
| 3. statements of allegations of deficiency of service and appeals submitted. (Para 7 , 8 , 9 , 10) |
| 4. arguments presented by both sides regarding liability. (Para 11 , 12 , 13 , 14 , 15) |
| 5. final conclusions drawn by the court regarding liability and payments. (Para 16 , 17 , 18 , 19 , 20) |
1. Appeal No. 1822 of 2019 is filed by the Complainants under Section - 19 of the Consumer Protection Act, 1986 against the Order dated 13.8.2019 passed by the West Bengal State Consumer Disputes Redressal Commission, Kolkata (hereinafter referred to as the "State Commission") in Complaint No. SC / 07 / O / 2007.
2. Cross Appeal No. 1868 of 2019 has been filed by the Opposite Parties No. 1 and 2 under S.19 of the Consumer Protection Act, 1986 against the Order dated 13.8.2019 passed by the West Bengal State Consumer Disputes Redressal Commission, Kolkata (hereinafter referred to as the "State Commission") in Complaint No. SC / 07 / O / 2007.
3. The case of the Complainants is that on 1.5.2003 they entered
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