1. The present Consumer Complaint has been filed by the M/s. Mannapuram Finance Limited and Another (hereinafter referred to as the Complainants) under S.21 of the Consumer Protection Act, 1986 (for short the Act) against Oriental Insurance Company Limited and Another (hereinafter referred to as the Opposite Parties) regarding the claim of Rs. 1,53,07,578 (Rupees One Crore Fifty Three Lacs Seven thousand Five Hundred And Seventy Eight) only on account of loss suffered due to burglary at their branch at Sanganeer, Jaipur City (hereinafter referred to as the Premises).

2. Brief facts of the case are that the Complainants are a Company registered under Companies Act, 1956 and doing business of finance like giving loans to the customers against the deposit of gold, etc. The Complainant No. 1 (M/s Mannapuram limited P.O Valapad, Trichur, Kerala) has taken a Burglary Standard policy No. 441100/48/2009/2721 for the period from 7.2.2009 to 6.2.2010 in respect of their branches including Sanganeer, Jaipur City. The policy in question was in continuation of the policy pertaining to previous year, i.e. 7.2.2008 to 6.2.2009. A premium amount of Rs. 25,46,730 was paid for the period from 7.2.2