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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
Dr. S. M. Kantikar (Presiding Member), *Binoy Kumar (Member)
M/s. Mannapuram Finance Limited – Appellant
Versus
Oriental Insurance Company Limited – Respondent
| Table of Content |
|---|
| 1. claim of loss due to burglary from an insurance policy. (Para 1 , 2 , 3 , 4 , 5 , 6 , 7 , 8) |
| 2. opposite parties' delays in claim processing. (Para 9 , 10 , 11 , 12 , 13) |
| 3. importance of surveyor's assessment in claim settlement. (Para 14 , 15 , 16 , 17 , 18 , 19) |
| 4. final order on the settlement of the claim. (Para 20) |
1. The present Consumer Complaint has been filed by the M/s. Mannapuram Finance Limited and Another (hereinafter referred to as the Complainants) under S.21 of the Consumer Protection Act, 1986 (for short the Act) against Oriental Insurance Company Limited and Another (hereinafter referred to as the Opposite Parties) regarding the claim of Rs. 1,53,07,578 (Rupees One Crore Fifty Three Lacs Seven thousand Five Hundred And Seventy Eight) only on account of loss suffered due to burglary at their branch at Sanganeer, Jaipur City (hereinafter referred to as the Premises).
2. Brief facts of the case are that the Complainants are a Company registered under Companies Act, 1956 and doing business of finance like giving loans to the customers against the deposit of gold, etc. The Complainant No. 1 (M/s Mannapuram limited P.O Valapad, Trichur, Kerala) has take
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