1. This appeal under S.19 of The Consumer Protection Act, 1986 is in challenge to the Order dated 5.11.2018 of the State Commission in complaint No. 491 of 2017.

2. Mr. Arjun Jain, learned Counsel appears for the appellant (the 'builder co.'). Mr. Raktim Gogoi, learned Counsel appears for the respondents No. 1 and No. 2 (the 'complainants'). The respondent No. 1 (the 'complainant No. 1') present in person also makes his submissions.
The record including inter alia the State Commission's impugned Order dated 5.11.2018 and memorandum of appeal has been perused.

3. The matter pertains to a builder - buyer dispute. Briefly, the builder co. entered into an agreement with the complainants in respect of the subject flat on 14.9.2010. The total consideration of the unit was Rs.56,36,404.06. The complainants paid an amount of Rs.54,98,003 plus some taxes to the builder co. in the period from 14.9.2010 to 26.11.2014. As per clause 14(a) of the agreement, the possession of the flat was to be handed over within 24 months from the date of start of construction with a grace period of 06 months. It is the builder co.'s assertion that the construction of the project was started on 21.8.2010. The co