1. The present Complaint has been filed by M/s Vetrivel Explosives Pvt. Ltd., seeking the following reliefs:
"(a) That this Hon' ble Commission be pleased to hold the Opposite Party guilty of deficiency in service, with further directions to the said Opposite Party to rectify the defect in its services with further directions to the Opposite Party to compensate the Complainant with an amount of INR 15,76,06,965 together with interest @ 18% p.a. from the date of the claim (i.e., 1st December, 2020) till the filing of the complaint and further interest @ 18% p.a. or such other rate this Hon'ble Commission may deem fit and proper from the date of the complaint till realisation of the Complainant's claim.
(b) That the Opposite Party be directed to bear the Complainant's legal costs amounting to Rs.1,00,000.
(c) That the Opposite Party may be immediately directed by the present Complainant to release the assessed amount of Rs.1,02,63,078, in favour of the present Complainant, during the pendency of the present Consumer Complaint;
(d) That such further orders be passed as this Hon'ble Commission may deem fit in the circumstances of the present case."

2. The Complainant had taken insurance pol