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2022 Supreme(Online)(Del) 7321

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
, J
Complainant – Appellant
Versus
M/s. Lotus Green Developers Pvt. Ltd., and Three C Properties Pvt. Ltd. – Respondent
Complaint No. 123 of 2017



Deficiencies in service and unfair trade practices exist where payment was accepted without agreement execution and without timely possession provision.

Headnote:The complaint under the Consumer Protection Act, 1986 by the complainant against M/s. Lotus Green Developers Pvt. Ltd. and Three C Properties Pvt. Ltd. alleges deficiency in service due to delayed construction and non-execution of the Apartment Buyer Agreement. The Court found no agreement executed and established that the complainant continued payments to the opposite parties. The respondent's claims regarding the complainant being a defaulter were unsubstantiated. The Court ruled for a refund of the amount with interest and litigation costs. (Order at paragraph 12)

Table of Content
1. complaint initiation regarding service deficiencies. (Para 1 , 2)
2. respondents contesting jurisdiction and buyers agreement. (Para 3 , 4)
3. court reviews evidence of payment and lack of agreements. (Para 5 , 6 , 7 , 8 , 9 , 10 , 11)
4. order for refund and compensation based on findings. (Para 12)

1. This is a complaint filed under S.21(a)(i) of the Consumer Protection Act , 1986, alleging deficiency of service and unfair trade practice by the opposite parties viz., M/s. Lotus Green Developers Pvt. Ltd., and Three C Properties Pvt., Ltd.

2. The brief facts of the case are that the complainant had booked a flat in ‘Lotus Isle’ projectof the opposite parties at Commercial Plot number H - 10, Sector 98, Noida, Uttar Pradesh, India on 21.2.2014. The complainant was allotted flat No. 1102, Tower 2 of the Project ‘Lotus Isle’ by the opposite party at a total sale consideration of Rs. 2,16,97,475. The complainant has submitted that he has paid Rs. 67,20,743 between February 2014 and January 2016 on various dates to the OP. As he has found the pace of the construction of the project of the OPs to be tardy and very unsatisfactory, he made enquiries with the relevant authorities in Noida through RTI application dated 23.7.2016 and was informed vide reply of the said authority on 8.9.2016 that no application for permission for the project had been filed by Lotus Green Developer Private Limited in respect of the project ‘Lotus Isle’ in sector 98, Noida. It is also alleged by him that approvals under S.4 of the UP Apartments Act, 2010 and relevant rules thereunder require such a permission. Despite several requests made by the complainant, the OPs did not execute any Apartment Buyer Agreement with the complainant. He, thereafter, served notice on the OPs on 21.6.2016 requesting for cancellation of the booking of the flat and sought refund with interest on the money already deposited along with damages. The complainant is before this Commission with the following prayers:
(a) The opposite parties be directed to refund Rs. 67,20,743 along with interest @ 18% per annum (Rs. 21,82,157 till December 2016) total comes to Rs. 89,02,900 and further interest @ 18% till the actual payment to the complainant;
(b) That the opposite parties be directed to pay Rs. 15 lakh as compensation for mental agony and harassment caused by the opposite parties to the complainant;
(c) That the opposite parties be directed to pay Rs. 1.00 lakh as cost of litigation and other expenses to the complainant; and
(d) Any other relief which Hon’ble Commission feels fit and proper in the interest of justice may kindly be awarded in favour of the complainant against the opposite parties.

3. The OPs in their joint reply as group of companies have contested the claim of the complainant on the grounds of pecuniary jurisdiction of this Commission to entertain the present complaint. It has also been submitted that the complainant failed to execute the Apartment Buyers Agreement which was sent to him on 15.9.2015 wherein as per clause 23 of the delivery Schedule of 42 months from the date of execution of the said agreement with period of six months grace which has been stipulated with reasonable extension of time in the event of any default or negligence attributable to the applicant. The OPs have contended that the complainant is a defaulter and has failed to execute the agreement despite reminders dated 18.10.2016 and 16.3.2017. According to the OPs even if the date of agreement is reckoned from 15.9.2019, i.e., the date they claim to have sent the said Apartment Buyer’s Agreement to the complainant, the OPs have time to construct and develop and offer the possession of the allotted unit till 14.9.2019. It is also submitted that the construction of the project is in full swing. An amount of Rs. 47,21,702.50 is stated to be outstanding from the complainant as on 12.5.2017 and therefore, the present complaint is not maintainable as it is not a case of




















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