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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
R.K. AGRAWAL, J
State Bank of India – Appellant
Versus
Satya Pal Gupta – Respondent
| Table of Content |
|---|
| 1. details of unauthorized fund transfers. (Para 1 , 3) |
| 2. bank's defense against claims of negligence. (Para 4 , 5) |
| 3. court's emphasis on bank's duty of verification. (Para 10 , 12) |
| 4. establishment of liability for negligence. (Para 13 , 15) |
1. This Appeal is filed against the order dated 27.3.2017 of the State Consumer Disputes Redressal Commission, Punjab, Chandigarh (hereinafter referred to as the State Commission) inConsumer Complaint No. 201 of 2015.
2. The Complainant / Respondent is Non - Resident Indian holding NRE Saving Bank Account No. 10019909034 as well as NRE FD Account No. 32764218886 with the Opposite Party / Appellant. The Respondent operated his account by sending duly signed written requests through registered e - mail. At the time of opening of the Bank Account, the Respondent specifically informed to send his duly signed written requests through registered e - mail ID to operate his account from abroad. His request for transfer of funds would be confirmed telephonically by the Bank. The Appellant, before making such withdrawal or transfer of funds, had to seek scannedsignatures of the Respondent so that no fraud would be committed by forging or
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