Deficiency in service occurs when a builder fails to deliver possession of property within the stipulated time, violating consumer rights.

1. The present joint Complaint has been filed under S.12(1)(c) of the Consumer Protection Act, 1986 , as a class action on behalf of and for the benefit of all the allottees in the project "ANTRIKSH SANSKRITI" situated at NH - 24, Indirapuram, Ghaziabad (U.P.). Along with the Complaint, the Complainants also filed IA / 9267/2017, an application for permission to file joint Complaint. This Commission, vide order dated 11.4.2018, allowed the application. Complainant No. 1 is the authorized representative for other Complainants as stated in the affidavit.

2. The case of the Complainants is that in 2011 through advertisements Opposite Party No. 1 expressed their intention to the General Public to develop the aforesaid project and to handover the flats to all purchasers within 30 months from the date of signing the Agreement with a grace period of 6 months. The allottees booked their respective flats in the Project and they were issued allotment letters. All allottees signed separate Agreements with the Opposite Party. According to the Complainants, the construction is still incomplete, even after passage of ten years from the date of the signing of the Agreement. The Opposite Party kept demanding payment of installments from the allottees without completing the project. Most of the Allottees, however, had deposited substantial amount for the flat, including other charges as per the demands raised by the Opposite Party. The Opposite Party never intimated the allottees any reason, whatsoever, for delay in completing the project. The flat purchasers made numerous visits to the office of the Opposite Party, sent various letters and e - mails enquiring the status of the project, but the Opposite Party did not respond to any request of the allottees. Further, the Opposite Party, without seeking consent from the allottees of the Project, increased the number of flats / units from 8 floors to 22 floors which was against the promise made in the brochure. This act of the Opposite Party reduced the common area and facilities in the Project. Alleging deficiency in service and unfair trade practice on the part of the Opposite Party, the Complainants approached this Commission by filing the instant Consumer Complaint with the following prayer :
"(a) issue notice / public advertisement in the leading newspaper regarding institution of the present class action complaint to all the persons / buyers / consumers so interested in the "ANTRIKSH SANSKRITI" project situated at NH - 24, Indirapuram, Ghaziabad (U.P.)" having same interest / common grievance and seeking the same / identical relief against the Opposite Parties;
(b) hold the opposite parties guilty of deficiency in service and unfair trade practice against all the allottees of the said project named "ANTRIKSH SANSKRIT!" situated at NH - 24, Indirapuram, Ghaziabad. (U.P.)";
(c) allow the present consumer complaint and direct the opposite parties / builder to deliver the actual and legally valid physical possession of the fully developed allotted flats in a habitable condition to all the allottees of the said project as per the terms and conditions of the Agreement and sale brochures within a short stipulated time limit to be determined by this Hon'ble Commission or in the alternative, if the subject project is likely to be delayed enormously or indefinitely, direct the opposite parties / builder to refund the entire deposited amount of all the allottees of the subject project along with compound interest @ 18% calculated quarterly from the date of respective deposit till th