1. The present Consumer Complaint has been filed by the M/s Mehndiratta Foods Pvt. Ltd. (hereinafter referred to as the Complainant) under S.21(a) read with S.12 and S.13 of the Consumer Protection Act, 1986 (hereinafter referred to as the Act) against National Insurance Co. Ltd. (hereinafter referred to as the Opposite Party No.1 / Insurance Company / Insurer) and Nainital Bank Ltd. (hereinafter referred to as the Opposite Party No.2 / Bank) with main prayer to pay compensation, as claimed, along with other prayer.

2. The Complainant stated that they were carrying on the business of manufacturing and marking of chips, namkeen, etc. under the brand name of Rajmahal etc. The Bank / Opposite Party No.2 provided credit facility and secured loan facilities to the Complainant for carrying out its business and also, being an Agent of Insurance Company / Opposite Party No.1, helped provide an insurance coverage vide Standard Fire and Special Perils Policy (Earthquake, fire and Burglary) totaling Rs.7 crores for the period 13.5.2010 to 12.5.2011 issued by the Opposite Party No.1.

3. On 3.1.2011, a fire broke out in the factory of the Complainant and admittedly there was heavy damage to st