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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
Not mentioned, Not mentioned
Gold Plus Glass Industry Ltd. v. United India Insurance Co. Ltd.


Table of Content
1. filing under consumer protection act for service deficiency. (Para 1 , 2)
2. claims repudiated based on surveyor's biased report. (Para 4 , 5)
3. court's view on the need for unbiased expert assessments. (Para 12 , 19)
4. directives issued for settling the claim. (Para 22 , 23)

1. This complaint has been filed under S.21(a)(1) of the Consumer Protection Act, 1986 (in short, the - Act') alleging deficiency in services and unfair trade practice in the repudiation of an Industrial All Risk Policy for a float glass factory obtained from the respondent.

2. In brief, the facts of the case as stated by the complainant are that the complainant under a contract with China Quinhuangdao Yaohua Glass Machine company (in short, - Yaohua') is the manufacturer of float glass in Roorkee, Uttarakhand. The complainant took an Industrial All Risk Policy for the float glass line factory from 2006 till 2013. Policy No. 112000/11/12/06/00001558 was issued on 01/02/2013 for a sum of Rs.812 crores for the period 01/02/2013 to 31/01/2014 by paying the necessary premium to the opposite party. As per Cover Note No. 13890, the policy covered Plant & Machinery for Rs.382 crores including electr




































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