1. This Revision Petition under S.21(b) of the Consumer Protection Act, 1986 (in short, 'The Act') assails the order dated 16.11.2012 passed by State Consumer Disputes Redressal Commission, U.T. Chandigarh (in short, 'State Commission') in First Appeal No. 288 of 2012 arising out of the order dated 25.6.2012 of the District Consumer Disputes Redressal Forum, Forum - I, U.T. Chandigarh (in short, 'District Forum') in C.C. No. 683 of 2011.

2. The brief facts of the case, as stated by the petitioners / complainants (hereinafter referred to as 'petitioners') are that they had entered into a loan agreement on 22.8.2016 with the respondent bank for House No. 1115, Sector - 33 C, Chandigarh for Rs.1,90,00,000 with an E.M.I. of Rs.1,89,903 per month to be repaid over 180 monthly instalments @ 12% interest p.a. After some time petitioners approached the respondent bank for transfer of the loan to Punjab National Bank, which was charging a lower rate of interest of 9.75%. However, the respondent bank persuaded the petitioners to shift to the Money Saver Account for the loan which was stated to be an equally attractive preposition. As the petitioners desired to take another home loan for Hou