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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
Dr. Inder Jit Singh (Presiding Member)
Anil Milkhiram Goyel v. Hongkong and Shanghai Banking Corporation Limited
| Table of Content |
|---|
| 1. complaint alleges unjustified account freezing and failure to honor transactions. (Para 1 , 3) |
| 2. opposite party's inconsistent communication regarding kyc and loan status. (Para 4 , 5) |
| 3. issues of service deficiency, negligence, and reputational harm assessed. (Para 6) |
| 4. order issued for defreezing the account and awarding compensation. (Para 7) |
1. The present Consumer Complaint (CC) has been filed by the Complainants against Opposite Party (OP) as detailed above, inter alia praying for directions to the OP to:
(i) Declare that OP is deficient in providing services as contemplated under provisions of Consumer Protection Act, 1986 concerning banking and allied services and are guilty of gross negligence and deficiency therein;
(ii) Lift and / or remove any and every form of restriction placed on the said savings account bearing No. 019 546928 006 standing in the name of complainants and to unblock the operation of the same;
(iii) Rectify its records in respect of closure of the said loan accounts bearing No. 019-546936-87 of complainant No. 1 and bearing No. 019-488923-872 of complainant No. 2;
(iv) Not to interfere with the CIBIL status of complainants and if the sa
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