1. This Complaint under S.21 of the Consumer Protection Act, 1986 (for short "the Act") has been filed against the repudiation of the insurance claim under a Standard Fire and Special Perils Policy obtained by the Complainant who is a proprietorship firm operating as a premier distributor of genuine spare parts of commercial vehicles, on account of a fire incident on 12.10.2013 at the office - cum - warehouse of the Complainant at Panipat, Haryana.

2. The Complainant lodged a claim for Rs. 6,97,37,720 with the Opposite Party. The Opposite Party appointed M/s. Atul Kapur and Company, Fire, LOP, Miscellaneous & Marine Surveyors to assess the loss to whom all relevant documents were submitted by the Complainant. However, on 1.4.2015, Opposite Party No. 3 (Surveyor) submitted an assessment report for a net loss of Rs. 48,83,696. A copy of this report was received by the Complainant on 29.12.2015. Based on this report, which stated that during verification, it had been found that stock registers, inward outward register etc. had not been maintained and that the Complainant had informed that most of the records pertaining to the stock had been burnt in the fire incident. After deducting