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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
MR. SUBHASH CHANDRA, PRESIDING MEMBER, AVM J. RAJENDRA, AVSM VSM (Retd.), MEMBER
Sheela Foam Pvt. Ltd. – Appellant
Versus
The New India Assurance Co. Ltd. – Respondent
| Table of Content |
|---|
| 1. insurance claim delays warrant compensation. (Para 1 , 16) |
| 2. details of policy and incident leading to claim. (Para 2 , 3 , 4 , 5) |
| 3. assessing compliance with policy terms. (Para 10 , 11) |
| 4. complications in the finalization of the claim. (Para 12 , 15) |
JUDGMENT
1. The present Consumer Complaint has been filed under Section 21 of the Consumer Protection Act, 1986 (for short “the Act”) against the Opposite Parties seeking the following directions:
“a) Direct the Opposite Parties to pay to the Complainant a sum of Rs.4,07,33,417 (Rupees Four Crores Seven Lakh Thirty Three Thousand Four hundred and Seventeen Only) together with pendente lite and future interest @ 24% per annum from the date of filing of Complaint till the date of order and thereafter till recovery;
b) Direct the Opposite Parties to pay to the Complainant a total sum of Rs. 5,00,000/- as damages for negligence and deficiency in services and unfair trade practice indulged in by the Opposite Parties:
c) Make such order or further order as may be deemed fit and proper in the circumstances of the case;
d) Award costs of the proceedings.
2. Brief facts of the case, as per the Complaint, are that the Complainant
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