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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
MR. INDER JIT SINGH, PM, DR. SADHNA SHANKER, M
Mr. Parag Gupta – Appellant
Versus
Tata Housing Development Co. Ltd – Respondent
| Table of Content |
|---|
| 1. deficiency in service due to failure to provide promised documents and fulfill allotment. (Para 1 , 2 , 3) |
| 2. arguments about unfair practices and contract obligations. (Para 5 , 6) |
| 3. court observations on the evidence of communication and service failure. (Para 15 , 16 , 18) |
| 4. court’s rationale regarding the lack of necessary documentation and consumer rights. (Para 17 , 19 , 20 , 21 , 22) |
| 5. order for refund and compensation awarded to the complainant. (Para 23 , 24) |
ORDER
DR. SADHNA SHANKER, MEMBER
1. The present consumer complaint has been filed by Mr. Parag Gupta (herein referred to as 'complainant') under section 21(a)(i) of the Consumer Protection Act, 1986 against the opposite parties no. 1 and no. 2, namely, Tata Housing Development Co. Ltd. and Lemon Tree Land Development Pvt. Ltd., respectively, alleging deficiency in service on the part of the opposite parties.
2. The brief facts of the case are that, the complainant made a pre-booking initial payment of Rs. 10 lakh to the opposite parties for allotment of a 3 BHK residential flat in their proposed township project titled "GURGAON GATEWAY," located in Gurugram, Haryana. The approximate total consideration
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