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2025 Supreme(Online)(NCDRC) 3598

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
MR. SUBHASH CHANDRA, Presiding Member, AVM J. RAJENDRA, AVSM VSM (RETD.), Member
GROUND WATER SURVEYS & DEVELOPMENT AGENCY, MAHARASHTRA STATE – Appellant
Versus
M/S. GREENSPAN TECHNOLOGY PVT. LTD. – Respondent


Advocates:
For the Complainant: Mr Rahul Kumar, Mr Shivam Singh B, Ms Anisha Mathur, Ms Himani Kalra
For the Opposite Parties:Ms Swati Sinha, Ms Barnali Mukherjee Advocate for OP 1 and 2, NONE for OP 3

Table of Content
1. final dismissal of the complaint based on the evaluation of merits. (Para 1 , 2 , 3 , 29)
2. deficiency in service related to water level recorders. (Para 4 , 5 , 6 , 10)
3. contractual obligations and liabilities of the opposite parties. (Para 11 , 12 , 13 , 19)
4. issues relating to limitation and the need for sufficient cause. (Para 14 , 16 , 18)

ORDER

PER SUBHASH CHANDRA

1. This complaint filed under Section 21 of the Consumer Protection Act , 1986 (in short, the “Act”) alleges deficiency in service in the supply of ground water survey instruments by the Opposite Party and prays for compensation for deficiency in service.

2. Upon notice, opposite party contested the complaint by way of written statement Complainant thereafter filed their rejoinder. Parties filed their evidence by way of affidavit. Respective short synopses of arguments were also filed by complainant and opposite party no. 1 and 2.

3. We have heard the counsel for the complainant and carefully considered the material on the record. Opposite party no. 3 was placed ex-parte on 13.03.2025 as ite remained unrepresented despite notices and several opportunities to argue.

4. The relevant facts of the case,

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