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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
HON’BLE MR. A.P. SAHI, PRESIDENT, HON’BLE MR. BHARATKUMAR PANDYA, MEMBER
M/s. MakeMyTrip (India) Pvt. Ltd. – Appellant
Versus
Sarwan Kumar Sharma & Anr. – Respondent
| Table of Content |
|---|
| 1. overview of appeals and complaint initiation. (Para 1 , 2 , 14) |
| 2. legal response to non-refund and complaint resolution. (Para 3 , 21) |
| 3. grounds for liability and complaint against travel agent. (Para 4 , 5 , 6 , 8 , 12 , 22) |
| 4. final directions regarding refunds and liability. (Para 10 , 24 , 27) |
ORDER
JUSTICE A. P. SAHI, PRESIDENT
1. These three revision petitions arise out of three orders passed by the DCDRC, Jhajjar in three separate complaints filed by the respondent no. 1 in all the three revision petitions that were allowed by three separate orders of the same date 11.04.2017. Against the said orders the petitioner filed three separate appeals before the SCDRC, Haryana that were dismissed by three separate orders of the same date 08.01.2020. Aggrieved, the petitioners have filed the present three revision petitions contending that the impugned orders deserve to be set aside and the complaints deserve to be dismissed.
2. The facts giving rise to these proceedings in short are that on 31.01.2016 all the complainants booked their flights on GoAir from Delhi to Bangalore as well as a return journey. The present dispute relates to the journey from New Delhi to Banga
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