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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
AVM J Rajendra, President, Anoop Kumar Mendiratta, Member
M/s SBI Cards & Payments Services Pvt. Ltd. – Appellant
Versus
Sri. Harandra Narayan Mahapatra – Respondent
| Table of Content |
|---|
| 1. appeal filed against state commission's order. (Para 1 , 2 , 3) |
| 2. complainant alleges negligent credit reporting. (Para 4 , 5) |
| 3. deficiencies in service and procedural fairness issues raised. (Para 6 , 9 , 10) |
| 4. court emphasizes fair hearing and procedural adherence. (Para 14 , 18) |
| 5. case remanded to state commission for fresh hearings. (Para 20) |
JUDGMENT
AVM JONNALAGADDA RAJENDRA, AVSM, VSM (Retd)
1. This First Appeal has been filed by Opposite Party (OP)-1 under Section 19 of the Consumer Protection Act, 1986 (“the Act”) against the State Consumer Disputes Redressal Commission, Orissa (the State Commission) Order dated 31.05.2017 in C.C. No.50 of 2012, wherein the Complaint was partly allowed.
2. As per report of the Registry, there is 56 days delay in filing this Appeal. For reasons stated in IA No. 6780/2019 the delay is condoned.
3. For convenience, the parties in the present case are being referred to as per the complaint before State Commission. Sri. Harandra Narayan Mahapatra is identified as the Complainant and M/s SBI Cards & Payments Services Pvt Ltd is referred to as the Opposite Party (OP).
4. Brief facts of the case, as per the Complainant, are that he
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