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2026 Supreme(Online)(NCDRC) 80

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
Jonnalagadda Rajendra, President, Anoop Kumar Mendiratta, Member
BTC Industries Ltd. – Appellant
Versus
SBI General Insurance Company Ltd. – Respondent


Advocates:
For the Appellants/Petitioners:Mr.Sanjeev Mahajan, Advocate, Mr. Deepak Goyal, Advocate, Ms.Simran Rao, Advocate
For the Respondents:Mr.D. Varadarajan, Advocate

Table of Content
1. complaint filed regarding insurance claim after a fire incident. (Para 1 , 2 , 3)
2. insurer contends claim was repudiated due to unproven liability. (Para 4 , 5 , 6)
3. arguments presented for both sides regarding liability. (Para 7 , 8)
4. court evaluates grounds for repudiation based on policy terms. (Para 9 , 10 , 11)
5. complainant argues fire was cause while insurer cites spontaneous combustion. (Para 12 , 13 , 14)
6. nature of insurance policies and consequences of proving loss under coverage. (Para 15 , 16 , 17)
7. role of surveyor's report established in determining validity of claims. (Para 18 , 19 , 20)
8. court concludes on the legitimacy of the insurance claim denial. (Para 21 , 22 , 23)
9. final decision and dismissal of the complaint. (Para 24)

JUDGMENT

AVM JONNALAGADDA RAJENDRA, AVSM VSM

1. The present Consumer Complaint has been filed under Section 21 of the Consumer Protection Act , 1986 (for short “the Act”) against the Opposite Party seeking to direct the OP:

a. Direct the respondent to pay an amount of Rs. 2,46,06,000/ to the complainant towards the loss suffered by the complainant due to the fire which took place in the sponge iron in factory premises

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