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2026 Supreme(Online)(NCDRC) 83

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
SUDIP AHLUWALIA, President, ANOOP KUMAR MENDIRATTA, Member
ANIL KUMAR GOEL & 14 ORS. – Appellant
Versus
PUNJAB NATIONAL BANK – Respondent


Advocates:
For the Appellants/Petitioners: MR. VIKAS TIWARI, MS. ARUSHI RATHORE
For the Respondents: MR. RAJAT SHARMA

Table of Content
1. class action filed against bank for theft in lockers due to inadequate security. (Para 1 , 2 , 3 , 4)
2. court ruled for dismissal with options for civil remedies. (Para 14 , 30)
3. bank failed to meet current security standards, leading to theft. (Para 18 , 21)

ORDER

JUSTICE SUDIP AHLUWALIA, MEMBER

1. This Complaint has been preferred as a class action by 28 Complainants who were holding 15 lockers in the Branch of Punjab National Bank (Opposite Party) at Kapda Mill, Modi Nagar, Ghaziabad, UP. The said locker facility was provided by the Opposite Party/Bank on payment of rent. The grievance of the Complainants is that the valuable goods, documents, gold jewellery and cash which were kept for safe custody in the respective Bank lockers was stolen in the intervening night of 11.06.2017/12.06.2017 for want of adequate security, proper upkeep of safety of the lockers and adherence to safety procedures on part of the Opposite Party. An FIR in respect of the theft was lodged on behalf of the Bank vide FIR No.399/2017 under Section 380, 457 IPC dated 12.06.2017. The Opposite Party, as such, is stated to be liable for paying compensation and making for the loss of the articl

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