NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
Inderjit Singh, President, Sudhir Kumar Jain, Member
M/s Swarna Motors – Appellant
Versus
The Oriental Insurance Company Limited – Respondent
| Table of Content |
|---|
| 1. complainant's claim for loss due to fire incident (Para 1) |
| 2. opposition's denial of consumer status and claims (Para 2) |
| 3. surveyor's role and responsibilities in assessing claims (Para 3) |
| 4. evidence submitted by parties (Para 4 , 5) |
| 5. nature of survey reports and their impact on claim assessment (Para 6 , 10) |
| 6. regulatory compliance and the implications of delays (Para 12 , 13 , 15) |
| 7. importance of documentary evidence in insurance claims (Para 14) |
| 8. final decision regarding the complainant's claim and compensation (Para 16) |
JUDGMENT
DR.SUDHIR KUMAR JAIN, JNMLKJIHGFEDCBA
1. Briefly stated relevant facts of the case are that the complainant for the purpose of securing its stock of vehicle spare parts stored and kept at two warehouses situated at Delhi and Panipat, had taken a floater Standard Fire & Special Perils Policy since the year 2011 from opposite party no.l. The complainant for indemnification of any unforeseen perils and losses had been paying hefty amounts towards premium each year under the said policy. The stock kept in the premises of the complainant was hypothecated with Standard Chartered Bank which was duly informed to the Insurer. The complainant was
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