IN THE NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI Reserved on: 16.12.2025 Pronounced on: 15.04.2026 CONSUMER COMPLAINT NO 543 OF 2017

1. Sunita Mondal W/o Soumen Mondal R/o 8B, Lansdowne Place Kolkata-700029

2. Sayanti Mondal D/o Sh. Soumen Mondal R/o 8B, Lansdowne Place Kolkata-700029 ....Complainant V

1. M/s Amrapali Hirise Private Limited (through director)

office at: 4, Ramani Chatterjee Street P.S. Gariahat, Kolkata-700029

2. Susobhan Sen (deceased)

S/o Late Gourikanta Sen R/o 14, Kavi Bharati Sarani, formerly Lake Road P.S. Tollygunge Kolkata-700029

2A. Susobhan sen (deceased)

(through Legal Heir)

Ms. Panchali Sen D/o Late Susobhan Sen R/o 11B, 2nd Floor, Bompass Road Kolkata-700029 Landmark- Electric Supply Office ...Opposite Parties HON’BLE DR. INDERJIT SINGH PRESIDING MEMBER HON’BLE DR. JUSTICE SUDHIR KUMAR JAIN, MEMBER For the Complainant Mrs. Amita Gupta, Advocate For the Opposite Party(s): None for OP1 Mr. Debojyoti Bhattacharya, AdvocateG FEDCBA Mr. Debdeep Sinha and Ms. Sarmia Das Advocate for OP2A Dated: 15th April, 2026

JUDGMENT

DR.SUDHIR KUMAR JAIN, J.

1. The relevant facts as reflected from the complaint are that the Sunita Mondal and Sayanti Mondal, (hereinaf