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2025 Supreme(Online)(SCDRC) 1757

STATE CONSUMER DISPUTES REDRESSAL COMMISSION
Rajesh K. Arya, Presiding Member, Preetinder Singh, Member
Keshav Bansal – Appellant
Versus
Credo Assets Pvt. Ltd. – Respondent


Advocates:
For the Appellants/Petitioners: Rajesh Verma, Mukesh Verma
For the Respondents: Mrigank Sharma

Table of Content
1. overview of consumer complaints regarding services. (Para 1 , 2 , 3 , 4 , 5)
2. arguments regarding service deficiencies. (Para 6 , 7 , 8 , 9)
3. court's observation on jurisdiction and consumer rights. (Para 13 , 14 , 15)
4. legal principles established regarding ongoing consumer rights. (Para 16 , 20)
5. conclusion with directives to opposite parties. (Para 21)

PER MR. RAJESH K. ARYA, PRESIDING MEMBER

Brief facts:-

By this order, we propose to dispose of the above captioned 5 consumer complaints under Section 47 (1)(a)(ii) read with Section 49 (2) of Consumer Protection Act 2019 alleging deficient & negligent services, unfair trade practice against the opposite parties besides terming the certain terms & conditions of the maintenance agreement to be illegal, null and void being one-sided and unfair contract. Since, the issues involved in these complaints, except minor variations, here and there, of law and facts are the same, therefore, we are of the opinion that the same can be disposed of, by passing a consolidated order.

In these complaints, the respective complainants, seeking directions to the opposite parties to provide Occupancy Certificate of building to the c

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