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2026 Supreme(Online)(SCDRC) 2659

STATE CONSUMER DISPUTES REDRESSAL COMMISSION
Sangita Dhingra Sehgal, President, Bimla Kumari, Member
Prince Soorma – Appellant
Versus
HDFC Ergo General Insurance Co. Ltd. – Respondent
COMPLAINT CASE NO. – 408/2018



Advocates:
For the Appellants/Petitioners: Md. Monazrul Haque Siddiqui, Himanshu Shukla
For the Respondents: Saloni Dwary

The repudiation of an insurance claim for a stolen vehicle solely on the ground of non-registration under Section 39 of the Motor Vehicles Act, 1988 is unsustainable when the vehicle was not being driven at the time of the theft, as Section 39 only prohibits driving unregistered vehicles in public places.

Headnote:(A) Motor Vehicles Act, 1988 - Section 39 - Insurance claim - Repudiation on account of non-registration - Vehicle stolen while parked - Whether non-registration of vehicle bars claim - Held, Section 39 prohibits driving of unregistered vehicle in public place - It does not invalidate insurance coverage where vehicle is stolen while parked and not being driven - repudiation unjustified. (Paras 15, 17, 18, 20, 21)

(B) Consumer Protection - Deficiency in Service - Necessary Party - Non-joinder of financier - Whether financier necessary party - Held, in insurance claim dispute relating to policy terms, financier is not a necessary party as adjudication is between insurer and insured. (Paras 12, 13)

Facts of the case:
The complainant purchased a vehicle and obtained an insurance policy. The vehicle was stolen while parked. The insurance company repudiated the claim citing violation of Section 39 of the Motor Vehicles Act, 1988, as the vehicle had not been registered within the prescribed period.

Findings of Court:
The repudiation was found to be unjustified. The Commission held that Section 39 of the Motor Vehicles Act relates to the use of a vehicle in a public place and does not preclude a valid insurance claim for theft when the vehicle was not being driven. The insurance company was found deficient in service.

Issues: 1. Whether the failure to register the vehicle within one month under Section 39 of the Motor Vehicles Act makes the insurance contract void or justifies claim repudiation. 2. Whether the financier (bank) is a necessary party to the complaint.

Ratio Decidendi: The Commission held that the prohibition in Section 39 is against driving an unregistered vehicle in a public place; it does not nullify ownership or insurance rights. Repudiation of a theft claim based on the vehicle's registration status at the time of purchase, when the theft occurred while parked, is unsustainable and constitutes deficiency in service.

Result: Complaint allowed; Opposite party directed to pay IDV with interest, compensation, and litigation costs.

Table of Content
1. summary of facts leading to the insurance claim dispute. (Para 1 , 2 , 3 , 4 , 5 , 6)
2. court determination on the necessity of joining the financier as a party. (Para 7 , 8 , 9 , 10 , 11 , 12 , 13)
3. interpretation of section 39 of the motor vehicles act regarding insurance liability. (Para 14 , 15 , 16 , 17 , 18 , 19 , 20 , 21)
4. final orders and relief granted to the complainant. (Para 22 , 23 , 24 , 25 , 26)

PER: HON’BLE JUSTICE SANGITA DHINGRA SEHGAL, PRESIDENT

JUDGMENT

1. The present complaint has been filed by the Complainant before this Commission alleging deficiency of service on the part of Opposite Party and has prayed the following reliefs:

a) Direct the Opposite party to pay the Claimed amount as per IDV of the vehicle i.e. Rs.26,74,656/- along with interest @ 11% p.a. from the date of filing the present: complaint till its actual realization.

b) Direct the Opposite party to pay Rs. 5,00,000/ towards the physical strain and mental agony suffered by the complainant and his family members.

c) Direct the Opposite party to pay sum of Rs.50,000/- as cost of litigation expenses to the complainant.

d) pass such any other order/s as this Hon'ble commission deem fit and proper in the circumstances of the case.”

2. Brief facts necessary for the adjudication of the present complaint are that on 06.07.2016, the Complainant purchased a motor vehicle, namely Toyota Fortuner 3DL 4×4 bearing temporary Registration No. HR 99 ZM Temp 6820, having chassis No. MBJ11JV51050451510161, for a total consideration of Rs. 28,37,674/- from an authorized dealer, Globe Automobiles Pvt. Ltd., situated at 3 KM Stone, Ambala Road, Near New Bye Pass, Kaithal, Haryana. The said vehicle was temporarily registered for the period from 06.07.2016 to 05.08.2016, and the Complainant had also applied for a special registration number. Thereafter, on 14.07.2016, the vehicle was duly insured with the Opposite Party Insurance Company under a Private Car Package Policy bearing No. 2311201443719500000 for the period from 30.06.2016 to 29.06.2017, upon payment of a premium amounting to Rs. 69,002/-.

3. It is the case of the Complainant that on 21.08.2016, the insured vehicle, which had been parked outside the residence of his friend, was allegedly stolen by unknown persons. Consequently, FIR No. 024467/2016 under Section 379 IPC came to be registered at the e-Police Station, M.V. Theft, Crime Branch, Delhi, against unidentified persons. The FIR records that the vehicle was properly parked and secured at the time of the incident. The Complainant duly intimated the Opposite Party regarding the theft on 22.08.2016 through the concerned insurance agent and furnished a copy of the FIR. However, despite repeated follow-ups, including communications through an official namely Sh. Vikas Kumar, no effective steps were taken by the Opposite Party to process the claim.

4. Subsequently, on 10.11.2016, the Opposite Party repudiated the claim of the Complainant on the ground that the vehicle had not been registered within the prescribed period of one month from the date of purchase, allegedly constituting a violation of Section 39 of the Motor Vehicles Act, 1988. Thereafter, the Complainant issued a legal notice dated 01.02.2017 seeking settlement of the insured claim; however, the Opposite Party neither acceded to the request nor furnished any reply. Being aggrieved by the said inaction and repudiation, the Complainant has approached this Commission by way of the present complaint.

5. The Opposite Party has contested the present case and filed the written statement whereby contending that the present complaint should be dismissed for the non-joinder of the necessary party. The counsel for the Opposite Party also contended that there is no deficiency of service on the part of the Opposite Party and the claim of the Complainant was rightly repudiated due to the violation of section 39 of the motor vehicle act. The counsel for the Opposite P

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