The Income Tax Appellate Tribunal (ITAT) Ahmedabad has delivered a decisive verdict in favor of former Bharat Sanchar Nigam Limited (BSNL) employees, ruling that compensation received under the organization’s 2019 Voluntary Retirement Scheme (VRS-2019) is eligible for tax exemption under Section 10(10B) of the Income-tax Act, 1961. The bench, presided over by Judicial Member Rahul Chaudhary and Accountant Member Gangadhar Panda, addressed four separate appeals, affirming that such payouts are not liable to income tax, and subsequently directed the Assessing Officer to recompute the taxable income and process relevant refunds for the aggrieved parties.

The legal dispute originated when several retired employees filed their income tax returns without claiming the exemption under Section 10(10B) for their VRS compensation, primarily due to a lack of professional guidance and the belief that such funds were taxable. Following the subsequent identification of their eligibility, they filed appeals before the Commissioner of Income Tax (Appeals), who had initially rejected these claims. The appellate authority had held that voluntary retirement schemes are fundamentally distinct from retrenchment, arguing that previous favorable Tribunal rulings were based on an incorrect interpretation of statutory provisions regarding exemption limits.

In reviewing the case, the Tribunal found that the arguments presented by the Revenue failed to address the established judicial precedents set by the Ahmedabad Bench. The court emphasized that the matter had been settled in favor of similarly placed BSNL employees in previous rulings, such as the case of Jayeshkumar Tulsidas Sutaria v. The Income Tax Officer. In those proceedings, the Tribunal had already established that the compensation paid under the BSNL VRS-2019 qualified as exempt under the legislative framework intended to protect workers receiving severance.

Addressing the procedural hurdles faced by the appellants, the bench underscored the principles of natural justice and cited the Supreme Court ’s long-standing position on taxpayer support. The Tribunal highlighted that tax authorities are expected to facilitate, rather than obstruct, the legal rights of assessees. Reflecting on this obligation, the bench noted in their order, "The view taken by the Tribunal finds support from the judgment of the Hon'ble Supreme Court in the case of Collector, Land Acquisition, Anantnag and Ors. vs. Katiji and Ors. on the issue of natural justice and condonation of delay ; and Circular No. 14 of 1955 issued by the Central Board of Direct Taxes directing officers not to take advantage of ignorance of an assessee as to their rights."

Precedents and the Scope of Exemption

The ITAT’s decision rested on the consistent legal interpretation that the nature of the BSNL VRS-2019 compensation aligns with the exemption criteria for workers. By rejecting the Revenue's narrow distinction between voluntary retirement and retrenchment in this specific corporate context, the Tribunal provided significant financial relief to the retirees. For one of the lead cases, the exemption request covered a compensation amount of Rs 3,16,797, while another involved a figure of Rs 7,91,017. The court’s direction is clear: the Assessing Officer must now compute the taxable income by excluding these amounts from the total income base.

While this ruling provides immediate relief for the petitioners, the broader landscape of income tax law regarding such schemes remains dynamic. Concurrent with these judicial proceedings, administrative clarifications have been issued by the Central Board of Direct Taxes (CBDT) concerning the categorization of such benefits. Specifically, in October 2026, the Board issued a circular stating that ex-gratia compensation under BSNL and Mahanagar Telephone Nigam Limited (MTNL) voluntary schemes should be viewed under the ambit of Section 10(10C) of the Income-tax Act, rather than Section 10(10B).

Despite this administrative stance, the ITAT, in its judicial capacity, reaffirmed the eligibility based on the facts and the application of Section 10(10B) as argued by the appellants. The Tribunal's reliance on previous coordinate bench decisions, which have consistently held that the compensation serves a protective purpose for retiring employees, indicates a judicial adherence to established case law that favors the assessee’s right to claim these exemptions.

Impact on Future Tax Compliance

The practical consequence of this decision is that affected BSNL retirees can now expect a revaluation of their tax liabilities for the relevant assessment years. The assessees are required to submit the detailed documentation of their compensation packages, along with the corrected income computations, to the Assessing Officer. The Tribunal’s directive ensures that the tax department must process these applications, providing a pathway for taxpayers who had initially omitted these claims to rectify their status and reclaim excess taxes paid.

This ruling serves as a vital reminder of the rights of employees in large-scale organizational downsizing efforts. By ensuring that the benefits intended for long-term employees are not eroded by taxation, the Tribunal has effectively upheld the spirit of statutory relief. The decision reinforces that where the legislative intent is to provide severance compensation to a workforce, technical procedural errors or the Revenue’s desire to distinguish retirement terminology should not override the fundamental tax exemptions granted to such individuals.

The ITAT's order confirms that the appeals filed by the individuals are allowed in their entirety. The Department is now tasked with administrative compliance, ensuring that refunds are granted in accordance with the law. This resolution provides a definitive conclusion for the four appellants, while potentially opening a window for other similarly situated individuals to seek similar adjustments in their own tax returns, provided they follow the requisite legal procedures for filing or revising their claims. As the matter stands, the Tribunal’s order remains the authoritative position for the current litigation, emphasizing that taxpayers should be guided toward their legitimate reliefs rather than being penalized for their initial lack of expertise in complex tax regulations.