NCDRC orders Raja Construction to pay Rs 6 crore for OC failure in Mumbai redevelopment

A Mumbai redevelopment project that began two decades ago has landed a builder in serious trouble. The National Consumer Disputes Redressal Commission (NCDRC) has directed M/s Raja Construction Company and its partners to pay a whopping ₹6 crore compensation to Tirupati Devi Cooperative Housing Society Ltd. for handing over flats without an Occupation Certificate (OC) and building far beyond the sanctioned plan. The bench—comprising President Justice A.P. Sahi and Member Bharatkumar Pandya—held that the builder’s actions amount to a continuing deficiency in service .

A 20-Year Wait for Occupation Certificate

In March 2005, the society, representing 33 members in Balaji Apartments at Santa Cruz (West), Mumbai, entered into a redevelopment agreement with Raja Construction. The builder was to demolish the old structures and erect two new towers, providing existing members flats with 20% extra carpet area for free. In return, the builder could sell the remaining flats and utilise TDR/FSI.

Physical possession of the new flats was handed over between June and December 2008. But the builder never provided the sanctioned plans or the mandatory Occupation Certificate. When a society member filed an RTI application in 2011, the shocking truth emerged: the construction deviated massively from the approved plans. The total sanctioned area was only 21,424 sq. ft. , while the builder had actually constructed 32,170 sq. ft. —an illegal excess of nearly 45% . This included an entirely unauthorised 12th floor in the ‘B’ Wing.

“The additional construction was in violation of the sanctioned plan and therefore unauthorized,” the Commission noted. “Such additional unauthorized construction is not only an unfair trade practice but has also resulted in deficiency in service.”

Society Alleges Builder Pocketed Crores from Unauthorised Flats

The society argued that the builder sold the illegally constructed extra area, generating ₹32 crore from the free-sale flats. Despite repeated demands, the builder refused to regularise the excess construction or pay the requisite premium to obtain the OC. The absence of the certificate left residents paying higher municipal taxes and prevented them from getting proper water and electricity connections.

Clause 11.7 of the agreement stipulated that any increase in permissible FSI beyond 100% exclusive consumption would belong to the society. The builder, however, unilaterally pocketed the benefit.

Builder's Defence: Members Accepted Possession, Raised Illegal Constructions

Raja Construction countered that the complaint was barred by limitation since possession was taken in 2008 and the complaint filed in 2013. It argued that members had certified satisfaction upon receiving their flats and that post-possession illegal alterations by the occupants—including complainant No. 2, Mr. Amrik Singh Suri—were the real reason the OC could not be obtained.

The builder also pointed to a pending suit before the City Civil Court, Mumbai, where it had sought correction of the property card area from 1,264.20 sq. mtrs. to 1,344 sq. mtrs. , claiming the discrepancy affected the FSI calculations. It argued the immense claim of ₹101 crore involved disputed questions of fact unsuitable for summary consumer proceedings.

NCDRC: Failure to Obtain OC is Continuing Deficiency

Rejecting the limitation objection, the Commission held that the absence of an Occupation Certificate is a continuing cause of action under the Supreme Court’s ruling in Samruddhi Coop. Housing Society Ltd. v. Mumbai Mahalaxmi Construction (P) Ltd. “The handing over of possession without the OC by the developer, in itself, is a deficiency in service,” the bench emphasised.

The Commission also dismissed the builder’s plea that members’ illegal constructions blocked the OC. “It was for the developer to submit valid and sanctionable plans and to ensure speedy correction of the property card if it was viable. The builder cannot take shelter under the plea of ‘post handing-over illegal construction’,” it said.

In its legal analysis, the NCDRC found that the builder had “pocketed the fruits of additional illegal construction” and that the extra area (10,764 sq. ft.) could not be explained by the mere 70 sq. mtrs. discrepancy in plot area. Even if that discrepancy accounted for about 2,100 sq. ft. of construction, the remaining excess remained unjustified.

Key Observations

  • “The illegal and intentional revenue and profits from illegal extra construction of nearly 45% have been pocketed by the OP by raising and selling extra construction in violation of the sanctioned plan.”
  • “Having illegally handed over the possession, the OPs now cannot be allowed to take shelter under the plea of ‘post handing-over illegal construction’ of the members.”
  • “The non-obtaining of the OC and putting the members under the continuing risk of demolition of the building due to illegality in construction over a longish period of more than 20 years calls for compensation.”

Court's Decision and Directions

The NCDRC partly allowed the complaint and issued the following orders:

  • Raja Construction and its partners—Narendra V. Bhatia, Amitabh N. Bhatia, and Avinash N. Bhatia—are jointly and severally liable for the deficiency.
  • They must pay ₹6 crore compensation to the society within three months. If delayed, the amount will attract simple interest at 8% per annum .
  • The builder shall obtain the Occupation Certificate within 12 months and bear all charges, including regularisation premiums.
  • Litigation costs of ₹10 lakh must be paid within three months.

The society is directed to place the compensation amount in a nationalised bank and decide its utilisation through a general body meeting as per law.

This ruling reinforces the principle that builders cannot escape liability for failing to secure an OC, especially when they have profited from unauthorised construction. The judgment serves as a strong deterrent against such unfair trade practices in the real estate sector.