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2025 Supreme(SC) 871

B. V. NAGARATHNA, SATISH CHANDRA SHARMA
Gopal Dikshit – Appellant
Versus
United India Insurance Company Ltd. – Respondent


Advocates appeared:
For the Appellant(s) : Mr. Siddhartha Chowdhury, AOR
For the Respondent(s): Mr. Amit Kumar Singh, AOR Ms. K Enatoli Sema, Adv. Ms. Chubalemla Chang, Adv. Mr. Prang Newmai, Adv.

Table of Content
1. establishes the factual basis for the claim regarding property damage and the context leading to the appeal. (Para 2 , 3 , 4 , 5 , 6 , 8)
2. discusses the contrasting interpretations of the cause of damage by the appellant and respondent. (Para 11 , 20)
3. clarifies the court’s finding regarding the nature of the damage caused—primarily flooding rather than seepage. (Para 27 , 28 , 29)
4. final ruling emphasizing the remand for assessment of compensation. (Para 31 , 32)

JUDGMENT :

SATISH CHANDRA SHARMA, J.

1. The present appeal under Section 23 of the Consumer Protection Act, 1986 (hereinafter the “Act”) arises out of the impugned order dated 07.12.2022 passed by the Hon’ble National Consumer Disputes Redressal Commission, New Delhi (hereinafter “NCDRC”) in Consumer Case No. 2287 of 2017 whereby NCDRC dismissed the complaint filed by the Appellant.

FACTUAL MATRIX

2. The complainant who is the Appellant herein is the owner of the premises situated at 50, Ishwar Nagar, Mathura Road, New Delhi, 110065 (hereinafter “Premises”). The Premises had a basement, ground floor, first floor and second floor. The entire building was insured with the opposite party who is the Respon

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