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2025 Supreme(Del) 310

IN THE HIGH COURT OF DELHI AT NEW DELHI
RAVINDER DUDEJA
General Manager, Northern Railways – Appellant
Versus
Harleen Kaur – Respondent


Advocates Appeared:
For the Petitioner: Ms. Anushkaa Arora, Senior Panel Counsel.
For the Respondent: Mr. Siddhant Rai Sethu, Mr. Salib Gurdeep Singh, Mr. Mayank Gupta &
Mr. Kaustubh Singh, Advs.

JUDGMENT :

RAVINDER DUDEJA, J.

1. Present petition has been filed under Article 227 of the Constitution of India, impugning the order dated 23.10.2024 in Revision Petition No. 1356/2024 passed by the National Consumer Disputes Redressal Commission [in short “National Commission”] and order dated 20.12.2023 in Appeal No. A/643/2023, passed by State Consumer Disputes Redressal Commission [in short “State Commission”].

2. Complainant Smt. Harleen Kaur filed a Consumer Complaint before the District Consumer Disputes Redressal Commission, Delhi against the petitioner. Her grievance in the complaint was that she was travelling in train against a reserved seat and that when the train was about to reach the destination station, an unidentified individual entered the coach and snatched her purse and jumped out of the moving train. Respondent claimed that TTE/Railway Staff carelessly left the door of the coach open, and thus, there was negligence and deficiency of service on the part of the petitioner, since it was the duty of the Railways to provide safe, secure and comfortable journey as well as safety and security of luggage of passengers.

3. The complaint was disposed of vide order dated 24.

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