Mr. V.N. Mishra, Member—The present appeal is directed against the order dated 23.8.1994 passed by the District Forum, Gaya in Complaint Case No. 1/94.

2. The brief facts of the case are that the complainant's telephone No. 22262 is defective. It frequently gets cross-connected with other telephones resulting in false metering causing inflated bills. This defect has been persisting since several years and it has not been rectified by the opposite parties inspite of several complaints made by the complainant.

3. The complainant had filed a Complaint Case No. 63/91 before the District Forum, Gaya. It was mutually agreed between the complainant and the opposite parties during the pendency of the complaint case that average bills will be furnished by the opposite parties to the complainant and excess amount paid by the complainant, if any, will be adjusted in future bills. The District Forum passed consent order and directed the opposite parties for its compliance. The average bills for the six bi- monthly bills for the first year of the disputed bills for three years worked out to Rs. 409/-. But the opposite parties had realised Rs. 13,215/- from the complainant for bills starting