Mr. R.K. Bawri Member—This is an appeal filed by M/s. Arrow Journey, authorised Agents of Sahara India Airlines, impugning the order dated 6.2.1999 passed by the District Forum, Shillong in Complaint Case No. 20(S)/1996 wherein the present appellant thereafter referred to as the ‘Agent’ was opposite party No. 1. Sahara India Airlines which is proforma respondent No. 2 in the present appeal was opposite party No. 2 before the Forum and is hereinafter referred to as the ‘Airline’.

2. The complainant/respondent’s case before the District Forum was that he purchased four Air tickets from M/s. Arrow Journey, the Agent of Sahara India Airlines for his family’s trip from Gauhati to Bombay and another four tickets for the flight from Bagdogra to Gauhati and the confirmed tickets for the complainant, his wife and two minor children were handed over to him by the Agent on 18.12.1995. For the Air trip from Gauhati to Bombay the departure was on 31.12.1995 and the tickets from Bagdogra to Gauhati were for 20th January, 1996.

On the date fixed for his trip, the complainant availed the Gauhati - Bombay flight with his family but on the scheduled date of his return on 20th January, 1996 when t