ORDER

J.M. Malik, Presiding Member - The Complainant, Sh. Arun Sangwan has signalled his annoyance by filing the above said complaint and is seeking damages in the sum of Rs. 30,00,000 (Rupees thirty lacs only), for deficiency in service by the Indian Airlines, OP1, because the flight of the Aeroplane IC 167 was delayed by approximately two hours.

2. The facts of this case are as follows. The complainant is a Sales Manager with Silicon Graphics, a Multi-National Company. He is an M.B.A. and was drawing salary of Rs. 5,00,000 pack, p.a., besides other perquisites, at the time of filing of this complaint. He has been travelling as per his business requirement. He is an Income Tax Assesse. He was to attend an important Conference of the Company, on 23.2.2001, at 11.00 a.m., at Mumbai. Therefore, he booked his ticket from the opposite party and the flight was scheduled to depart at 8.00 a.m., from New Delhi. The complainant arrived at the airport on 23.2.2001 at 6.30 a.m. At 6.40 a.m., it was announced that the departure of the flight was delayed but no rescheduled time was announced. At about 7.00 a.m., the counter opened and the complainant was informed that the flight would be departi