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KERALA STATE CONSUMER DISPUTES REDRESSAL COMMISSION, THIRUVANANTHAPURAM
K. Surendra Mohan, President, Ranjit R., Member, Smt. Beena Kumary A., Member, K.R. Radhakrishnan, Member and Ajith Kumar D., Presiding Member
Suja Mathew – Complainant
versus
Samson and Sons Pvt. Ltd. and Ors. – Opp. Parties
Complaint Case No.163 of 2016
Decided on 4.4.2023

Advocates:
Counsel for the Parties:
For the Complainant:S. Reghukumar, Advocate
For the Opp. Parties:Dougles Linsby N.R., Advocate

IMPORTANT POINT
Owing of House – The desire of a person to own a house of his own is sacred and sacrosanct. It was to satisfy the said desire of the complainant that he had parted with such a huge amount, raising part thereof through a bank loan also.

Headnote:

Consumer Protection Act, 1986 – S.17[Consumer Protection Act, 2019 – S.47(1)] – Services – Real Estate – Allotment of Flat / Plot – Delayed Possession – Construction of Flats incomplete - Deficiency of Service attributable – Entitlement of Compensation - Though the opposite parties have pleaded force majeure conditions as the reason for not completing the construction as agreed in Exhibit A1, absolutely no evidence have been adduced by the opposite parties in support of the said contentions. Though some sweeping allegations have been made disputing the genuineness of the documents produced by the complainant, the contentions have not been pursued during the trial - Therefore it is clear that the construction of the apartment remains incomplete even as on today. In view of the above, Commission finds deficiency in service on the part of the opposite parties. Commission was of the view that, the contention of the complainant that he is entitled to recover the amount paid by him, with interest is fully justified. The complainant is entitled to interest on the said amount till the date of payment - The desire of a person to own a house of his own is sacred and sacrosanct. It was to satisfy the said desire of the complainant that he had parted with such a huge amount, raising part thereof through a bank loan also. The mental agony at losing his hard-earned money and at the same time being unable to acquire his dream house cannot be trivialised. Therefore, the complainant shall be entitled to compensation for his suffering, which is fixed at Rs.7,00,000/- - Complaint allowed. [Paras 21 to 23].

Result: Complaint allowed.

JUDGMENT

K. Surendra Mohan, President—This is a complaint filed under Section 17 of the Consumer Protection Act, 1986 (hereinafter referred to as the Act for short) claiming compensation for alleged deficiency in service and unfair trade practice of the opposite parties. The 1st opposite party is a Private Limited Company engaged in the business of land development, construction and sale of apartments, villas and other residential structures. The 2nd opposite party is the Managing Director of the Company while the other opposite parties are the Directors of the 1st opposite party.

2. The opposite parties were in the process of executing an apartment project in a property admeasuring 17.20 cents comprised in Survey No 1451/1/1/1, 1451/1, 1451/1/1 of Kowdiar Village, Thiruvananthapuram District. The project was named “Samson & Sons Merry Land”. The property is described more particularly in ‘A’ Schedule appended to the agreement. Opposite parties 2 to 4 persuaded the complainant to purchase an apartment in the project. According to them, it was a luxurious apartment having a built up area of 1500 sq.ft. She was also offered undivided interest in the land. The total cost of the apartment was represented to be Rs.60,00,000/- (Rupees Sixty Lakhs). The apartment is more particularly described in Schedule ‘B’ appended to the agreement. On the basis of the representations made by opposite parties 2 to 4, the complainant agreed to purchase an apartment in the proposed project. Accordingly, an agreement was executed between the complainant and the 1st opposite party on 16.02.2013.

3. In accordance with the terms of the agreement the complainant paid him the entire amount as per details given below:—

1. Rs. 6,00,000/- on 16-02-2013 vide receipt No. 1509

2. Rs. 4,00,000/- on 19-02-2013 vide receipt No. 1512

3. Rs. 20,00,000/- on 25-10-2013 vide receipt No. 1875

4. Rs. 10,00,000/- on 04-04-2016 vide receipt No. 2706

5. Rs. 20,00,000/- on 25-04-2016 vide receipt No. 2711.

Five receipts, evidencing payment of the said amounts, totalling Rs.60,00,000/- (Rupees Sixty Lakhs) are produced along with the complaint.

4. The opposite party had promised to hand over possession of the fully constructed apartment to the complainant on or before 31.05.2015. But they have not made any progress in the construction, so far. Moreover, they have fraudulently alienated the properties to strangers. Though the complainant has requested the opposite parties to settle their claim, they have not cared to do so.

5. As there was violation in the terms of agreement, the complainant approached the opposite parties on many occasions and demanded return of the amount paid by her, together with compensation for the loss and mental agony suffered by her. The complainant has every right to recover the amount of Rs.60,00,000/- (Rupees Sixty Lakhs) from the opposite parties with interest thereon @12% per annum together with compensation for the loss and mental agony caused to him. According to the complainant, she is a consumer under the Act. There is deficiency in service and unfair trade practice on the part of the opposite parties, who are the service providers.

6. The complaint was admitted and notice was issued to the opposite parties by this Commission. On receipt of notice the opposite parties entered appearance through counsel and contested the complaint. According to the common written version filed by the opposite parties, the complaint itself was not maintainable. According to them, the dispute falls outside the jurisdiction and powers of the Redressal Authorities constituted under the Act. The dispute in this case comes within the scope of the Real Estate (Regulation and Development) Act 2016, a specific enactment made for the purpose of resolving the disputes between a builder and an allottee. The Real Estate Regulatory Authority (RERA for short) is specially constituted to look into the complaints as in the present case. Section 79 of the said Act spec

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