WEST BENGAL STATE CONSUMER DISPUTES REDRESSAL COMMISSION, KOLKATA
Ajeya Matilal, Presiding Member and
Soma Bhattacharjee, Member
Ritu Singh – Complainant
versus
Green Tech IT City
Pvt. Ltd. and Ors. – Opp. Party
Complaint Case No.CC/177/2019
Decided on 1.4.2024
Consumer Protection Act, 1986 – Section 17 – Consumer Protection Act, 2019 – Section 47 – Services – Real Estate – Flat – delayed Possession – Entitlement for Refund – On facts, appropriate direction should be given upon OP to refund the said amount along with interest at the rate of 9% per annum from the date of each payment with litigation cost of Rs.20,000/- The rate of interest is awarded in favour of the complainant to compensate him for his mental harassment and unfair trade practices – The Complaint Case No. CC/177/2019 is allowed ex parte against the OPs. The OPs are directed to refund an amount of Rs.17,56,576/- with an interest at the rate of 9% per annum from the date of each payment within 90 days from this order along with litigation cost of Rs.20,000/-, failing which it shall carry interest in the stipulated rate till the date of payment.
Result: Complaint allowed.
ORDER
Hon’ble Shri Ajeya Matilal, Presiding Member Learned Advocate for the complainant is present.
2. None is present for the other side.
3. Today is fixed for final hearing.
4. Learned Advocate for the complainant files BNA.
5. Heard the Learned Advocate for the complainant.
6. This is a case under section 17 of the C.P.A., 1986 valued at Rs.44,88,943/-
7. The fact of the case is in short like that;
8. The complainant booked a flat in a project called ‘Terrace Heights’. Situated in the Greentech City at Mouza Bajetaraf, P.S. Rajarhat, Kolkata on 30.01.2014 by paying an amount of Rs.1,00,000/- vide Cheque No. 068152 dated 31.01.2014 drawn on S.B.I., Salt Lake Branch, Electronics Complex, Kolkata. On the same day the complainant gave another cheque of Rs.1,57,725/- by Cheque No. 068153 dated 31.01.2014. Subsequently, the complainant handed over a cheque of Rs. 4,15,000/- by Cheque No. 812821 dated 11.03.2014 drawn on ICICI Bank, Patna Branch. Subsequently, on 29.04.2014 the complainant paid an amount of Rs. 6,45,000/- by Cheque No. 812822 dated 29.04.2014 drawn on ICICI Bank, Patna Branch.
9. The complainant further paid an amount of Rs. 61,854/- by Cheque No. 68154 dated 12.03.2014 drawn on S.B.I., Salt Lake Branch, Electronics Complex, Kolkata. The complainant also paid Rs. 2,00,000/- by Cheque No. 000001 dated 30.05.2014 drawn on Bank of Baroda, Patna Branch and lastly, Rs. 1,76,997/- by Cheque No. 68155 dated 30.05.2014 drawn on S.B.I., Salt Lake Branch, Electronics Complex, Kolkata after executing the agreement for sale.
10. The complainant paid a total amount of Rs. 17,56,573/-.
11. The total consideration money for the flat in question was Rs. 52,29,750/-. The OP charged the complainant an amount of Rs. 2,50,000/- as extra sale price including service tax for one covered car parking space.
12. The agreement for sale is at Annexure-D. It would reveal from the agreement for sale dated 15.05.2014 that the committed date of delivery of possession is within 24 months from the date of agreement for sale.
13. On 30.04.2015 the complainant received an e-mail from one Kakoli Das being a representative of the OP, intimating her that the casting work of the second floor was complete. So, she demanded for further payment. On 12.09.2015 the complainant visited the project site and found that the work was stalled at the stage of piling work. On 26.04.2016 the complainant received an e- mail from one Rajesh Gupta being an employee of the OP, intimating that the piling work of the said project was completed.
14. The complainant was perplexed because there were two different versions from two representatives of the Opposite Party.
15. Subsequently, by a legal notice
dated 04.05.2018 (Annexure – K), the complainant requested the OP to hand over the scheduled flat within 30 days from the date of legal notice. But, the OP did not hand over the same. So, the complainant filed this case in March, 2019.
16. The OP initially contested the case by filing a written version denying the material allegations of the complainant’s petition along with technical pleas. It is admitted that they executed an agreement for sale. It is also admitted position that there is some delay in handing over the flat in question. They stated that for the reasons beyond their control they could not complete the construction work of the scheduled flat.
17. The OP also alleged that the flat was intended to be purchased by the claimant/complainant for commercial purpose.
18. The complainant filed evidence in chief by way of affidavit. Against the same, the OP filed questionnaire and the complainant filed reply.
19. We perused the evidence. It appears that the evidence has not been shaken in cross examination.
20. According to the complainant, the cause of action arose on 31.01.2014, 15.05.2014 and lastly on 04.05.2018, the day, when the complainant sent the legal notice.
21. As the possession was not delivered the possession, so the complainant filed the case. We perused
Committed date - the committed date has to be reckoned from the date of the sanction of building plans which includes the date of approval of the fire safety scheme.
Delays in possession of real estate mandate full refund to consumers under the Consumer Protection Act.
Flat Buyers Agreement—Buyer has continuing cause of action in the event commitment is not honoured by Builder.
Failure to deliver property as promised in agreement constitutes grounds for claiming refund and compensation under consumer protection laws.
The court affirmed that the complainant had the right to a timely refund and compensation due to the OP's delay in property possession, rejecting OP's defense of force majeure.
Deficiency of Service - neither the plan has been sanctioned nor has the flat been handed over as on date. Hence, there is definitely deficiency in service on the part of the OP/developer.
The court established that failure to execute a sale agreement and delay in possession amounts to deficiency in service under consumer protection laws.
Consumer - 50% payment upfront for a discount - The mere contention that complainants paid 50% payment upfront for a discount itself cannot be a reason to exclude the complainants from the scope of s....
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