NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
Sudip Ahluwalia, Presiding Member
Reatox Builders & Developers
Pvt. Ltd. and Ors. – Appellants
versus
Deepali Manekar and Ors. – Respondents
First Appeal Nos.53 of 2019 & 1096, 1097, 1098, 1099, 1100 and 1112 of 2019 & 54, 55, 56, 57 and 58 of 2019
Decided on 27.6.2024
Consumer Protection Act, 1986 – Section 19 [Consumer Protection Act, 2019 – Section 51] – Appeal – Real Estate – Allotment of Plots – On facts, the position is that even if any of the Respondents/Complainants were to be agreeable to accept possession even at a belated stage, still the Appellant from its side is in no position to deliver the same at any time even in future, as its contract with the Respondent/Opposite Party No.2 namely, Maharashtra Airport Development Company, to develop the Township Project had already been cancelled – Appeals are dismissed, with additional litigation costs of Rs.15,000/- in favour of each set of Complainants in each case, while the First Appeal No.1096 to 1100 of 2019 and First Appeal No.1112 of 2019 filed on behalf of the Complainants are allowed. The impugned Order passed by the Ld. State Commission is modified to the extent that instead of 12% p.a., these Complainants/Cross-Appellants would be entitled to compensation by way of interest at the rate of 18% p.a. in each case.[Paras 6 to 13]
Result: Appeal dismissed.
ORDER
These Appeals have been filed against the impugned Order dated 30.10.2018 passed by the Ld. State Consumer Disputes Redressal Commission, Maharashtra, Circuit Bench at Nagpur in CC/14/31-35 and CC/14/45, which was dismissed.
2. The facts and question of law involved in these Appeals are similar in all cases except for minor variations in the dates, consideration amounts, and Flat numbers. Therefore these Appeals are being disposed off by this common Order. However, for the sake of convenience, FA/53/2019 is treated as the lead case, and the facts enumerated hereinafter are extracted from this Complaint.
3. The factual background, in brief, is that the original Opposite Party No. 2 assigned and transferred all its rights to design, finance, and develop a Township Project to the Opposite Party No. 1/Appellant. This project encompassed residential Apartments, commercial space, and other utilities on the specified land, and was supported by a Power of Attorney issued in favor of the Opposite Party No. 1 for development of the Project. The Opposite Party No. 1 subsequently launched a Mega Township Project named “First City” and promoted it extensively through various advertisements. Attracted by such advertisements, the Complainants applied to the Appellant on 28.04.2008, for allotment of an Apartment. In October 2008, the Appellant allotted Apartment Unit No. Prestige 2A1101 at First City MIHAN Nagpur to the Complainants and executed a Lease Agreement dated 31.10.2008. The total sale consideration was Rs. 53,02,318/- of which Rs. 22,64,724/- was paid by the Complainants. Despite this payment, no significant construction progress occurred. The Complainants, along with other Allottees, repeatedly visited the Appellant’s office to address the issue. In a communication dated 23.09.2009, the Appellant assured the Complainants that construction would commence on 28.09.2009, acknowledged the delays, and promised to deliver possession within 36 months. According to Clauses 5(1), (2), and (3) of the Lease Agreement, the Appellant was liable to pay liquidated damages at Rs. 2.50 per square foot per month if they failed to complete construction within the agreed period. However, the construction did not progress, leading the Complainants to issue a communication on 08.10.2009, indicating their decision to cancel/terminate the Lease Agreement and demanding a refund of their payment with interest at 18% per annum from the payment date. Due to the Appellant’s inaction, the Complainants and other Allottees personally visited the office to demand the refund with interest, and they were assured of such refund by the Appellant. The Complainants agreed to accept the refund in two instalments, receiving the first instalment of Rs. 15,85,307/- by cheque dated 12.10.2010, with a promise of delivery of the balance amount by the end of March 2011. Despite several correspondences, the balance amount was not paid. Consequently, the Complainants issued a Legal Notice dated 04.10.2013, calling upon the Appellant to pay the remaining balance of Rs.16,81,481.85/-. In response, the Appellant denied any liability. Aggrieved by the deficiency in service and unfair trade practices by the Opposite Parties, the Complainants filed their Complaint before the Ld. State Commission, Maharashtra, Circuit Bench at Nagpur.
4. The State Commission vide the impugned Order dated 30.10.2018 allowed the Complaints against the Opposite Party No. 1 and directed them to refund the amounts with interest @12% p.a., along with Rs. 1,00,000/- towards mental agony and Rs. 10,000/- towards litigation cost to each Complainant, and dismissed the complaints against the Opposite Party No. 2. The relevant extracts of the impugned Order are set out as below—
19. So far as the responsibility of O.P. No. 2 is concerned, we find that when admittedly amounts as specified in the above table were paid by the respective complainants to the O.P. No. 1 only, no liability for refund of the amount
(1) Justified Withholding of Payments – An allottee is not necessarily “at fault” for stopping installments if it is evident that the builder is nowhere near completing the project by the committed d....
Flat Buyer’s Agreement – Denial of timely possession despite substantial payment – Payment of interest on refund of principal amount is necessary.
(1) Possession - If the developer fails to deliver possession of the allotted plot/flat within the stipulated time, the allottee is under no obligation to accept an alternate plot.(2) Interest - When....
Allotment of flat – Delay – Compensation cannot be granted in multiple heads.
Refund rights of consumers upheld despite payment issues, highlighting supplier's persistent obligation to deliver services as contracted under consumer protection principles.
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