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2025 Supreme(Ker) 2663

IN THE HIGH COURT OF KERALA AT ERNAKULAM
ZIYAD RAHMAN A.A., J.
SBI General Insurance Company Ltd. – Appellant
Versus
Baby M.T. S/o Thomas – Respondent
W.P. (C) No. 30770 of 2025
Decided On : 23-08-2025

Advocates Appeared:
For the Appellants : George A. Cherian, George Cherian
For the Respondent: Ajit Joy

The Consumer Redressal Commission can entertain complaints regarding insurance reimbursements despite claims related to motor accidents, as jurisdiction is determined by the nature of the complaint and the qualifications of the claimant under relevant laws.

Headnote:(A) Consumer Protection Act, 2019 - Motor Vehicles Act, 1988 - Section 175 - Jurisdiction of Consumer Redressal Commission - The complaint filed against an insurance company regarding reimbursement for damages sustained from an accident is maintainable despite the provisions of the Motor Vehicles Act, as the complainant did not qualify under the categories permitted to file claims under section 166. (Paras 10, 12, 14)

(B) Contractual Obligation - An insured party's grievance related to lack of reimbursement by the insurance company is a matter of contractual obligation and falls under the purview of consumer protection laws rather than motor vehicle claims. (Paras 10, 14)

Facts of the case:
The petitioner, a General Insurance Company, faced a complaint from the respondent who sought reimbursement for a payment made to the Kerala State Electricity Board after their vehicle caused damage to an electric transformer. The respondent argued that the claim for reimbursement was maintained under consumer law despite the insurer's objection citing jurisdiction under the Motor Vehicles Act.

Findings of Court:
The jurisdiction of Consumer Protection Commission was upheld, with recognition that the complaint was valid as the claimant was not seeking compensation under the provisions of the Motor Vehicles Act but addressing a deficiency in service by the insurance company.

Issues: Whether the complaint is maintainable under the Consumer Protection Act in light of Section 175 of the Motor Vehicles Act?

Ratio Decidendi: The court concluded that the respondent's grievance did not preclude it from pursuing a claim in the Consumer Redressal Forum as it is not a claim for compensation adjudicated by the Motor Accident Claims Tribunal - confirming the principle that adequate remedies must be available to aggrieved parties.

Result: Writ petition dismissed.

Judgement Key Points

Key Points: - The District Consumer Disputes Redressal Commission has jurisdiction to entertain a complaint seeking reimbursement from an insurer where the grievance is about deficiency in service under an insurance policy, not a motor accident compensation claim. (!) - Section 175 bars Civil Courts from entertaining claims for compensation that may be adjudicated by the Claims Tribunal, but does not bar a consumer complaint where the claim is not a motor-vehicle-compensation claim under Section 166. (!) (!) (!) - The complainant in this matter was an insured seeking reimbursement of amounts paid to a third party; the court held this falls under contractual obligation and consumer protection laws, not a motor-vehicle claims petition. (!) (!) - The Supreme Court decision cited (in essence) supports that adequate remedies must be available and that ouster of jurisdiction under Section 175 is not applicable where the grievance cannot be adjudicated by the Motor Accident Claims Tribunal. (!) (!) - The District Commission’s jurisdiction to consider the complaint on merits was upheld, with a note that no findings on merits are entered here. (!) (!)

What is the jurisdiction of the Consumer Redressal Commission to entertain a complaint against an insurer for reimbursement of amounts paid to a third party, under the Consumer Protection Act, 2019, when the matter involves a motor vehicle accident?

What is the effect of Section 175 of the Motor Vehicles Act on the ability to entertain a consumer claim for reimbursement when the claim does not seek compensation under the Motor Accident Claims Tribunal?

What are the rights of an insured or complainant to pursue a contractual obligation claim under the Consumer Protection Act when the alleged deficiency of service relates to reimbursement under an insurance policy?


JUDGMENT :

ZIYAD RAHMAN A.A., J.

1. The petitioner herein is a General Insurance Company, and this writ petition is submitted being aggrieved by Ext.P5 order passed by the District Consumer Disputes Redressal Commission, Ernakulam in I.A No.1510/2024 in C.C No.580/2023. The said complaint was submitted by the 1st respondent herein, who obtained an insurance policy from the petitioner, as a private car package policy, in respect of the vehicle purchased by him. On 24.01.2023, the said vehicle hit against an electric transformer owned by the 2nd respondent- Kerala State Electricity Board Ltd (KSEBL) and the 2nd respondent raised a claim of Rs.68,437/-, based on the estimate prepared by them, as damages.

2. According to the 1st respondent/complainant, the vehicle was detained by the KSEBL authorities, and in order to get the vehicle released, he was compelled to pay the said amount. As according to the 1st respondent, the vehicle was covered with a package policy covering the 3rd party risk, including property damage, the 1st respondent approached the petitioner seeking reimbursement of the said amount. As the same was not materialized, a complaint was submitted before the District Consumer Disputes Redressal Forum, Ernakulam by filing C.C No. 580/2023, a copy of which is produced as Ext.P1. In the said complaint, apart from the petitioner, the officer concerned of the KSEBL was also a party. In the aforesaid complaint, I.A No.1510/2024 was submitted by the petitioner, raising the question of jurisdiction and the same was considered by the Consumer Disputes Rederessal Commission as a preliminary issue.

3. After hearing all the parties concerned, Ext.P5 order was passed by the District Commission, rejecting the said contention and holding that, the complaint is maintainable under the provisions of the Consumer Protection Act, 2019. This writ petition is submitted by the petitioner challenging the same.

4. I have heard Sri.George Cherian (Thiruvalla), the learned Senior Counsel, assisted by Adv.George A Cherian appearing for the petitioner and Sri.B.Premod, the learned Standing Counsel appearing for the Kerala State Electricity Board Ltd.

5. The learned Senior Counsel for the petitioner vehemently contended that, by virtue of Section 175 of the Motor Vehicles Act, there is a clear bar in entertaining a complaint of this nature, before the Consumer Disputes Redressal Forum. It was pointed out that, since the basic question that arises for consideration in the complaint relates to the compensation payable to a third party in a motor accident, the same can only be adjudicated in a proceeding under the provisions of the Motor Vehicles Act and therefore, the conclusion arrived by the District Commission as per Ext.P5 holding that the complaint is maintainable, is not justifiable. The learned Senior Counsel brought the attention of this Court, to various provisions of the Motor Vehicles Act, 1988, including Section 175 and also the decision rendered by the Honourable Supreme Court in Chairman, Thiruvalluvar Transport Corporation v. Consumer Protection Council,(1995) 2 SCC 479.

6. However, the crucial aspect to be noticed is that, as far as Section 175 of the Motor Vehicles Act is concerned, the same prohibits the jurisdiction of other Courts including Civil Courts, from considering any claim for compensation, which may be adjudicated upon by the Claims Tribunal for that area. The said provision reads as follows:

Bar on jurisdiction of Civil Courts.—Where any Claims Tribunal has been constituted for any area, no Civil Court shall have jurisdiction to entertain any question relating to any claim for compensation which may be adjudicated upon by the Claims Tribunal for that area, and no injunction in respect of any action taken or to be taken by or before the Claims Tribunal in respect of the claim for compensation shall be granted by the Civil Court.”

7. While trying to understand the purpose and scope of Section 175, it is to be noted that, the p

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