IN THE HIGH COURT OF KERALA AT ERNAKULAM
ZIYAD RAHMAN A.A., J.
SBI General Insurance Company Ltd. – Appellant
Versus
Baby M.T. S/o Thomas – Respondent
W.P. (C) No. 30770 of 2025
Decided On : 23-08-2025
Key Points: - The District Consumer Disputes Redressal Commission has jurisdiction to entertain a complaint seeking reimbursement from an insurer where the grievance is about deficiency in service under an insurance policy, not a motor accident compensation claim. (!) - Section 175 bars Civil Courts from entertaining claims for compensation that may be adjudicated by the Claims Tribunal, but does not bar a consumer complaint where the claim is not a motor-vehicle-compensation claim under Section 166. (!) (!) (!) - The complainant in this matter was an insured seeking reimbursement of amounts paid to a third party; the court held this falls under contractual obligation and consumer protection laws, not a motor-vehicle claims petition. (!) (!) - The Supreme Court decision cited (in essence) supports that adequate remedies must be available and that ouster of jurisdiction under Section 175 is not applicable where the grievance cannot be adjudicated by the Motor Accident Claims Tribunal. (!) (!) - The District Commission’s jurisdiction to consider the complaint on merits was upheld, with a note that no findings on merits are entered here. (!) (!)
JUDGMENT :
ZIYAD RAHMAN A.A., J.
1. The petitioner herein is a General Insurance Company, and this writ petition is submitted being aggrieved by Ext.P5 order passed by the District Consumer Disputes Redressal Commission, Ernakulam in I.A No.1510/2024 in C.C No.580/2023. The said complaint was submitted by the 1st respondent herein, who obtained an insurance policy from the petitioner, as a private car package policy, in respect of the vehicle purchased by him. On 24.01.2023, the said vehicle hit against an electric transformer owned by the 2nd respondent- Kerala State Electricity Board Ltd (KSEBL) and the 2nd respondent raised a claim of Rs.68,437/-, based on the estimate prepared by them, as damages.
2. According to the 1st respondent/complainant, the vehicle was detained by the KSEBL authorities, and in order to get the vehicle released, he was compelled to pay the said amount. As according to the 1st respondent, the vehicle was covered with a package policy covering the 3rd party risk, including property damage, the 1st respondent approached the petitioner seeking reimbursement of the said amount. As the same was not materialized, a complaint was submitted before the District Consumer Disputes Redressal Forum, Ernakulam by filing C.C No. 580/2023, a copy of which is produced as Ext.P1. In the said complaint, apart from the petitioner, the officer concerned of the KSEBL was also a party. In the aforesaid complaint, I.A No.1510/2024 was submitted by the petitioner, raising the question of jurisdiction and the same was considered by the Consumer Disputes Rederessal Commission as a preliminary issue.
3. After hearing all the parties concerned, Ext.P5 order was passed by the District Commission, rejecting the said contention and holding that, the complaint is maintainable under the provisions of the Consumer Protection Act, 2019. This writ petition is submitted by the petitioner challenging the same.
4. I have heard Sri.George Cherian (Thiruvalla), the learned Senior Counsel, assisted by Adv.George A Cherian appearing for the petitioner and Sri.B.Premod, the learned Standing Counsel appearing for the Kerala State Electricity Board Ltd.
5. The learned Senior Counsel for the petitioner vehemently contended that, by virtue of Section 175 of the Motor Vehicles Act, there is a clear bar in entertaining a complaint of this nature, before the Consumer Disputes Redressal Forum. It was pointed out that, since the basic question that arises for consideration in the complaint relates to the compensation payable to a third party in a motor accident, the same can only be adjudicated in a proceeding under the provisions of the Motor Vehicles Act and therefore, the conclusion arrived by the District Commission as per Ext.P5 holding that the complaint is maintainable, is not justifiable. The learned Senior Counsel brought the attention of this Court, to various provisions of the Motor Vehicles Act, 1988, including Section 175 and also the decision rendered by the Honourable Supreme Court in Chairman, Thiruvalluvar Transport Corporation v. Consumer Protection Council,(1995) 2 SCC 479.
6. However, the crucial aspect to be noticed is that, as far as Section 175 of the Motor Vehicles Act is concerned, the same prohibits the jurisdiction of other Courts including Civil Courts, from considering any claim for compensation, which may be adjudicated upon by the Claims Tribunal for that area. The said provision reads as follows:
“Bar on jurisdiction of Civil Courts.—Where any Claims Tribunal has been constituted for any area, no Civil Court shall have jurisdiction to entertain any question relating to any claim for compensation which may be adjudicated upon by the Claims Tribunal for that area, and no injunction in respect of any action taken or to be taken by or before the Claims Tribunal in respect of the claim for compensation shall be granted by the Civil Court.”
7. While trying to understand the purpose and scope of Section 175, it is to be noted that, the p
The Consumer Redressal Commission can entertain complaints regarding insurance reimbursements despite claims related to motor accidents, as jurisdiction is determined by the nature of the complaint a....
Claims for third-party property damage due to motor vehicle incidents must be adjudicated by Motor Accident Claims Tribunals, not consumer forums.
A Writ Petition under Article 226 is not maintainable where an effective alternative remedy exists under statutory provisions.
The court established that claim petitions under the Motor Vehicles Act can be filed in jurisdictions where the insurer has a business presence, promoting access to justice for claimants.
The warranty in an insurance policy must be explicitly part of the agreement; claims for routine wear and tear do not constitute accidents under the policy.
Revision cannot be maintained under Article 227 when an alternative remedy via appeal exists under the Consumer Protection Act.
The warranty of no claims in insurance does not apply to routine wear and tear; claims must be interpreted favorably to the consumer under contra proferentem.
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