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2025 Supreme(Online)(NCDRC) 3653

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
MR. SUBHASH CHANDRA, P, AVM J. RAJENDRA, M
State of Rajasthan through the Project Director, RUSDIP – Appellant
Versus
Chairman-cum-Managing Director, ICICI Bank Ltd. – Respondent
CONSUMER COMPLAINT NO. 1791 OF 2016



For the Complainant:Mr. Amit Lubhaya, Advocate, Mr. Shreyas Jain, Advocate, Ms. Mahima Pachar
For the Opposite Parties:Mr. Anand Shankar Jha, Advocate, Ms. Meenakshi Devgan, Advocates for OP-1 & 2, Ms. Priya S Bhalerao, Proxy Counsel For Ms Gireesh Kumar, Advocate for OP-3

The court ruled that expired bank guarantees cannot be invoked, reiterating the necessity of proper jurisdiction in commercial disputes.

Headnote:(A) Consumer Protection Act, 1986 - Section 21(a)(i) - Invocation of bank guarantees - The complainant sought to encash two bank guarantees provided by the OP for a contract on sewage works; issues of consumer qualification and expiration of guarantees were pivotal - The warranties were ruled invalid due to expiration prior to invocation. (Paras 1-12)

(B) Arbitration and Judicial Proceedings - Jurisdiction issues - Disputes initially arose concerning bank guarantees linked to a commercial contract, which went through judicial and arbitration processes - The case highlighted the necessity for correct forum access in contract disputes. (Paras 6-12)

Facts of the case:
The State of Rajasthan awarded a contract for sewage works, OP-3 defaulted, multiple reminders were issued, contract terminated, and encashment of guarantees requested but obstructed due to judicial stay. OPs contended consumer status, privity of contract, and expiration of guarantees.

Findings of Court:
The party’s arguments and documents were thoroughly analyzed, leading to the conclusion that both bank guarantees had lapsed and dispute resolution processes under arbitration had been pursued, rendering the complaint infructuous.

Issues: The core issues addressed whether the complainant qualified as a consumer and the implications of expiration of the bank guarantees on invocation rights.

Ratio Decidendi: The court concluded that the claims lacked merit as both guarantees had expired, and affirmed that the appropriate remedies existed within arbitration rather than this Commission.

Result: Complaint dismissed.

Table of Content
1. invocation request for bank guarantees. (Para 1 , 2)
2. opposition claims regarding consumer status. (Para 3 , 4)
3. jurisdictional considerations in commercial disputes. (Para 6 , 9 , 10)
4. expired guarantees render claims non-viable. (Para 11 , 12)
5. final court ruling on dismissal. (Para 13 , 14 , 15)

JUDGMENT

AVM J. RAJENDRA, AVSM VSM (Retd.), MEMBER

1. The present Consumer Complaint has been filed under Section 21 (a)(i)of the Consumer Protection Act, 1986 (for short “the Act”) against the Opposite Party seeking to direct the OPs:

A. Pass an order directing Respondent No. 1 and 2 to encash the Bank Guarantee No. 0008BG00139110 amounting to Rs.99,59,100 and Bank Guarantee No. 0008BG00071812 amounting to Rs.25,81,581; and/or.;

B. Grant interest at the rate of 24% from the date of invocation of the bank guarantees; and/or;

C.Award compensation to the Petitioner for harassment and mental agony cause by unlawful actions of the Respondent No. 1 and 2; and/or;

D. Direct Respondent No. 4 to take stern action against Respondent No. 1 and 2; and/or;

E. Any other orders, which this Hon’ble Tribunal may deem fit in the facts and circumstances of the case;

2. Brief facts of the case, as per the Complainant, is that in 2011, the Government of Rajasthan, through the Petitioner (RUIDP), floated a tender for various sewage infrastructure works at Rajsamand under contract package RUSDIP/TR-02/RSM/WW/02 LOT-1 & 2. On 30.11.2009, the Petitioner awarded the project to OP-3, the lowest tenderer, and entered into a contract agreement for Rs.19,91,81,264, with completion stipulated by 19.05.2012, within a period of 2 years. As per the contract terms, OP-3 submitted two unconditional bank guarantees from ICICI Bank: Bank Guarantee No. 0008BG00139110 dated 20.12.2010, amounting to Rs.99,59,100, valid until 31.12.2014, and Bank Guarantee No. 0008BG00071812 dated 15.10.2011, amounting to Rs.25,81,581, valid until 14.07.2012, and subsequently extended to 31.03.2015. OP-3 failed significantly in adhering to the contract terms and failed to complete the project despite numerous reminders, causing delay of over 4 years. The complainant forwarded multiple letters regarding the slow progress, dated 22.03.2011, 02.06.2011, 16.06.2011, 17.11.2011, 25.01.2012, 16.03.2012, 05.04.2012, 27.04.2012, 08.05.2012, 28.08.2012 and 05.12.2012. However, OP-3 took no steps to address the slow progress issue. On 09.05.2014, a final show-cause notice was issued to OP-3 for contract termination, to which no reply or representation was received. On 06.08.2014, the termination notice was sent to OP-3, informing them of the breach of contract conditions and the intention of the complainant to terminate the contract. Prior to this, on 24.07.2014, OP-3 filed an Application for injunction under Section 9 of the Indian Arbitration and Conciliation Act, 1996 , before the Court of ADJ No. 8, Jaipur Metropolitan, Jaipur. The learned Judge directed all Respondents to maintain status quo regarding the invocation of Bank Guarantees. On 28.11.2014, the complainant forwarded letters Nos. RUSDIP/RSM/BG/ 2014-15/CAMP-JPR-4 and RUSDIP/RSM/BG/2014-15/CAMP-JPR-7 to OP-2, clearly informing them of OP-3's contract breach and requesting invocation of bank guarantees amounting to Rs.99,59,100 and Rs.25,81,581. The Original Bank Guarantees were submitted to the Bank along with these letters and were retained by the bank. On 02.12.2014, OP-2 replied that the stay orders dated 24.07.2014, by learned ADJ No. 8, Jaipur Metropolitan, were not vacated by a specific order, with the next hearing fixed for 09.01.2015, and, therefore, the OP-2 Bank could not invoke the Bank Guarantees. Notably, OP-2 retained the original bank guarantees without returning them to the complainant. On 13.01.2015, the learned Court of ADJ No. 8, Jaipur dismissed OP-3's Injunction Application with a reasoned order. Subsequently, on 22.04.2015, OP-3 filed an Appeal before the Hon'ble High Court of Rajasthan at Jaipur aga

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