NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
Sudip Ahluwalia, PRESIDING MEMBER, Sadhna Shanker, MEMBER
Smt. Balbir Kaur – Appellant
Versus
PNB Metlife Insurance Company Ltd. – Respondent
| Table of Content |
|---|
| 1. introduction to the claim and background. (Para 1 , 2) |
| 2. details surrounding the repudiation of the claim. (Para 3 , 4 , 5 , 6 , 7) |
| 3. arguments by opposite parties defending repudiation. (Para 8 , 9 , 10 , 11) |
| 4. discussion on the clarity and ambiguity in proposal form. (Para 12 , 13 , 14 , 15) |
| 5. court's final findings and decision. (Para 22 , 23) |
ORDER
JUSTICE SUDIP AHLUWALIA, MEMBER
This Consumer Complaint has been filed under Section 21 (a)(i) of the Consumer Protection Act, 1986 , challenging the repudiation of the Life Insurance Policy by the Opposite Parties.
2. The factual background, in brief, is that the Deceased Life Assured (DLA) had taken a Life Insurance Policy under Policy No. 21420994, issued by the Opposite Parties under the “Met Family Income Protector Plus Plan”. The Policy, commencing from 31.10.2014, was for a term of 15 years, with an assured sum of Rs. 1.2 Crores and an annual premium of Rs. 1,21,830/-. The first premium, amounting to Rs. 1,36,888/-, was duily paid by the deceased insured, and the Complainant was nominated as the beneficiary. The deceased, having only matriculated, was assisted in filling-up the Policy Proposal Form by an Autho


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