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2026 Supreme(Online)(NCDRC) 195

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
AVM J. RAJENDRA, President, ANOOP KUMAR MENDIRATTA, Member
M/s Axis Bank – Appellant
Versus
K.NV.S.S. Sastry – Respondent


Advocates:
For the Appellants/Petitioners: Mr. Bharat Sood
For the Respondents: Mr.K.V.S.S. Sastry

Table of Content
1. delay in cheque presentation. (Para 1 , 2 , 3)
2. arguments on bank's adherence to protocols. (Para 4 , 5 , 7 , 9)
3. final outcome of the appeal. (Para 6)
4. court's analysis of bank's responsibility. (Para 10 , 11 , 12 , 13)

ORDER

1. Present appeal preferred on behalf of the appellant/OP-1 M/s Axis Bank assails Order dated 11.12.2023 passed by learned Telengana State Consumer Disputes Redressal Commission, Hyderabad in CC No. 194/2019, whereby the complaint was allowed and appellant along with Respondent No. 2 (opposite parties) have been jointly and severally held liable to pay Rs.20 lakhs to the complainant with prevailing bank rate of | interest as on the date of presentation of cheque on 19.11.2018 till realization. Also compensation of Rs.1 lakh has been awarded along with costs of Rs.25,000/-. Appellant along with respondent No. 2 and Respondent No. 1 are hereinafter referred to as opposite parties and complainant respectively, as appearing in the complaint.

2. In brief, as per the case of the complainant, he was having an account with OP-1 (Axis Bank) and had deposited a cheque dated 21.08.2018 for sum of Rs.20 lakhs on 19.11.2018 in the drop box of the Bank.

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