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2026 Supreme(Online)(NCDRC) 356

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
Inderjit Singh, Presiding Member, Sudhir Kumar Jain, Member
Ranjan Sarkar – Appellant
Versus
Himadri Kumar Guha Roy – Respondent
FIRST APPEAL NO 1222 OF 2023



Advocates:
For the Appellants/Petitioners: Ms. Binota Roy
For the Respondents: Mr. Himadri Kr. Guha Roy in person

Medical negligence is established when a professional breaches the duty of care by failing to exercise the standard skill of an ordinary competent practitioner. A mere error of judgment or lack of favorable outcome is not actionable unless the failure to act constitutes a departure from accepted medical standards.

Headnote:(A) Consumer Protection Act, 1986 - Section 12 - Medical Negligence - Deficiency in service - Compensation - To prove medical negligence, three constituents must be established: (i) a legal duty to exercise due care, (ii) a breach of that duty, and (iii) consequential damages - Mere deviation from standard practice or error of judgment is not per se negligence - The standard of care to be applied is that of an ordinary competent person exercising ordinary skill in that profession - While courts must be cautious not to harass professionals, they must not shy away from awarding adequate compensation where a case of negligence is clearly made out. (Paras 9, 9.5, 9.9, 17)

(B) Medical Negligence - Doctrine of Res Ipsa Loquitur - Applicability - Doctrine must be applied with extreme care and caution in professional negligence cases - A patient’s failure to respond to treatment or a failed surgery does not automatically invoke the doctrine without strong evidence suggesting a specific failure to Exercise the requisite care and skill. (Paras 9.5, 9.6, 9.8)

Facts of the case:
The complainant alleged medical negligence against a specialist doctor regarding the treatment of his deceased wife, who suffered from kidney failure and was undergoing dialysis. The grievances centered on the doctor's refusal to prescribe a specific antibiotic and an alleged delay in blood transfusion despite a rapid drop in hemoglobin levels, which the complainant claimed led to a fatal condition.

Findings of Court:
The court observed that while there was no evidence of negligence regarding the choice of antibiotic, the expert reports and medical evidence clearly established an undue and fatal delay in blood transfusion, despite clinical indicators necessitating earlier intervention. This omission constituted a failure to exercise the reasonable degree of care and skill expected of a competent professional.

Issues: The main issues were whether the doctor's decision to withhold a specific antibiotic and the delay in administering a blood transfusion constituted actionable medical negligence and deficiency in service.

Ratio Decidendi: A doctor is liable for negligence if they fail to perform their duties with the requisite skill and care of a reasonably competent practitioner. Since the record indicated that the doctor failed to take timely, necessary medical steps despite clear clinical evidence of a deteriorating condition, the breach of the duty of care was established, leading to the confirmation of liability.

Result: Appeal dismissed; Award of compensation confirmed.

Table of Content
1. summary of facts regarding alleged medical negligence in dialysis and treatment. (Para 1 , 2)
2. procedural background and arguments regarding the state commission order and expert opinions. (Para 4 , 5 , 6 , 7 , 8)
3. established legal standards governing medical negligence and the bolam rule. (Para 9)
4. analysis of delayed blood transfusion as actionable medical negligence. (Para 10 , 11 , 12 , 13 , 14 , 15 , 16)
5. conclusion of appeal, liability confirmation, and determination of compensation. (Para 17 , 18 , 19)

ORDER

DR. SUDHIR KUMAR JAIN, J.

1. The relevant facts of the case are that Manju Guha Roy aged about 67 years who was wife of the complainant/the respondent no 1/Mr. Himadri Kumar Guha (herein after referred to as “the respondent no 1 ”) was patient of Diabetic Mellitus Type-2 and due to this her both kidneys got damaged. Manju Guha was under dialysis and her first dialysis was started in Belle Vue Hospital, Kolkata. Earlier three dialysis were conducted in a week which later on reduced to two dialysis in a week. Manju Guha was later shifted to AMRI Hospital, Salt Lake for dialysis on 04.11.2014. The complainant used to pay medical charges. The appellant/ the opposite party no. 1/ Dr. Ranjan Sarkar (hereinafter referred to as “the appellant”) is a Nephrologist and Head of the Dialysis Unit at AMRI Hospital. The dialysis of Manju Guha on 02.12.2016 could not be done due to failure of the perm catheter. Thereafter son of the respondent no 1 contacted the appellant who advised that the patient be admitted in the hospital for replacement of the catheter but the respondent no 1 suspected that the hospital admission was might be purely for commercial reasons and as such the respondent no 1 lost faith in the appellant. The catheter was subsequently replaced on 05.12.2016 by Dr. S. Chatterjee at Jems Long Clinic Private Limited and Manju Guha was discharged within two hours after completion of the procedure. Manju Guha in the last week of January 2017 developed high fever due to infection from the hospital catheter but the appellant despite being informed did not provide any formal treatment. The respondent no 1 thereafter consulted Dr. Pratik Das, a reputed Nephrologist at NH Rabindranath Tagore Hospital, on 31.01.2017 who after examining Manju Guha and assessing all relevant medical records prescribed Chest X-Ray (PA view), single-use dialyzer and Vancomycin Injection (1 gm) after haemodialysis with 100 ml NS for the following three dialysis sessions. The next dialysis was scheduled for 03.02.2017.

1.1 The respondent no 1 prepared for dialysis on 02.02.2017 by purchasing the prescribed Vancomycin Injection and other required medications. However, on 03.02.2017 when son of the respondent no 1 presented the prescription to the dialysis technician then the appellant directed that Vancomycin should not be administered since it was prescribed by another nephrologist. Consequently, the prescribed dose of Vancomycin was withheld both on 03.02.2017 and on subsequent dialysis dates. The respondent no 1 along with his son on 04.02.2017 met appellant to enquire about the refusal to administer Vancomycin. The appellant stated that he was not bound to follow the prescription given by another doctor. The appellant routinely prescribed a less potent antibiotic, Linezolid 600 mg and never recommended Vancomycin injection. The appellant after a prolonged period of 45 days on 14.03.2017 finally administered Vancomycin injection without reviewing any relevant test reports. The appellant no 1 on the same date advised the respondent no 1 to conduct tests for CRP, full blood count, central blood culture, and peripheral blood culture. The blood samples were taken on same day which indicated that haemoglobin level of Manju Guha was 6.7 g/dl. The appellant despite this critical condition did not advise any immediate blood transfusion or administration of additional Vancomycin doses.

The subsequent dialysis on 24.03.2017 revealed

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