IN THE NATIONAL CONSUM ER DISPUTES REDRESSAL COM M ISSION NEW DELHI Reserved on: 28.10.2025 Pronounced on: 07.04.2026 FIRST APPEAL NO 1222 OF 2023 (Against the order dated 27.09.2023 passed in CC No 479 of 2018 by the State Consumer Disputes Redressal Commission, W est Bengal)

Dr. Ranjan Sarkar AM RI Hospital Limited JC-16 & 17, KB-24, Salt Lake City, Sector-Ill, Kolkata-700098 ....Appellant V

1. M r. Himadri Kumar Guha Roy

13, Purbayan, Canal South Road Chingrighata, Kolkata-700105

2& 3 OM ITTED

4.M anipal Hospitals Dhakuria (Represented by CEO), P-4 & 5, C.LT. Scheme-LXXH,Block-A Gariahat Road, (Beside Dhakuria Bridge), Kolkata-700029 (As per amended memo dated 16.06.2025)

...Respondents HON’BLE DR. INDERJIT SINGH, PRESIDING M EM BER HON’BLE DR. JUSTICE SUDHIR KUM AR JAIN, M EM BER For the Petitioner Ms. Binota Roy, Advocate (VC)

For the Respondent No 1 : M r. Himadri Kr. Guha Roy in person Dated: 07th April, 2026

ORDER

DR.SUDHIR KUMAR JAIN, J.ONMLKJIHGFEDCBA

1. The relevant facts of the case are that Manju Guha Roy aged about 67 years who was wife of the complainant/the respondent no 1/Mr. Himadri Kumar Guha (herein after referred to as “the respondent no 1 ”) was patient of Diabetic Mel