SUPREME COURT OF INDIA
C.T. RAVIKUMAR, SANJAY KUMAR, JJ.
Kaushik Narsinhbhai Patel & Ors. - Appellants
Versus
M/s. S.J.R. Prime Corporation Private Limited & Ors. – Respondents
Civil Appeal No. 8176 of 2022
Decided on : 22-07-2024
(A) Consumer Protection Act, 2019 – Section 38(3)(a) – Written statement – First respondent, on being given opportunity to file written submission, made use of it to make good its failure to file a written statement despite the fact that its right to file the same was declared as forfeited by this Court – Even if defendant/opposite party failed to file a written statement and, in that matter, even if forfeiture of right to file written statement has occasioned it would not disentitle that party from participating in further proceedings, without filing a written statement and in such circumstances, said party would also be having right to cross-examine witness(es) of plaintiff/complainant – In absence of any specific provisions dealing with non-filing of written statements/forfeiture of right to file a written statement, it should bar opposite party in a proceeding before Consumer Redressal Forum to bring in pleadings, indirectly to introduce its/his case and evidence to support such case. (Paras 12, 15 and 18)
(B) Consumer Protection Act, 2019 – Section 38(3)(a) – Written statement – Even when defendant’s/opposite party’s right to file a written statement is forfeited that by itself will not make it obligatory on part of NCDRC to pass an order in favour of a complainant in case complainant concerned failed to establish its case – This power is to be read into jurisdiction of a body with adjudicating power – There is distinct difference between a situation of non-filing of a written statement pursuant to a declaration that opposite party had forfeited right to file a written statement and absence of denial of specific pleadings of complainant in written statement filed by an opposite party – In latter case, absence of denial of specific pleadings on facts they can be taken as admitted. (Para 19)
(C) Consumer Protection Act, 2019 – Section 67 – Real estate – Flat Buyers Agreement – Delay and deficiency in construction – Complaint partially allowed by NCDRC – Going by terms of Construction Agreement, due date for handing over possession of flats could have been, rather should have been fixed only in terms of Construction Agreement – Effect of ‘Construction Linked Payment Plan’ is that it obligates builder to complete construction up to a particular required level at the given point of time and upon such accomplishment, obligates buyer to effect due instalment – Complainants have effected payment of sale consideration and were handed over possession of flats – Compensation is claimed by complainants for considerable concutation in construction and in handing over possession of flats – Delay in effecting construction cannot be a reason for denying compensation which was also contemplated under Construction Agreement – Liability of developer to pay interest at the rate of 6% per annum shall be from due date for possession fixed till the date on which respective complainant-buyers are offered possession. (Paras 22 and 25)
(D) Civil Procedure Code, 1908 – Order VI Rule 7 – Pleadings – No amount of evidence can prove a case of a party who had not set up the same in his/her pleadings. (Para 18)
Facts of the case:
Despite the nature of impugned order and creation of liability on the first respondent, complainants alone have chosen to prefer appeal and the first respondent No.1 has not chosen to challenge the same. In said circumstances, findings of NCDRC on delayed handing over of flats to the complainants and on non-construction of Green Jogging Track and Convenience Store can only be taken as having become final. Ergo, scope of this appeal is limited to a few questions.
Findings of Court:
NCDRC in execution of impugned order as modified by this judgment, shall verify with reference to each flat purchaser the date on which offer of possession has been made to him/her and fix liability on builder.
Result : Appeal allowed in part.
JUDGMENT :
C.T. RAVIKUMAR, J.
1. The appellants, 46 in numbers, along with respondent Nos.2 to 6 herein (proforma respondents) filed Consumer Case No. 945 of 2019, against Respondent No.1 herein, complaining of deficiency in service raising various grounds, which culminated in the impugned order dated 15.09.2022 of the National Consumer Disputes Redressal Commission (NCDRC), New Delhi. Allured by the representation of the first respondent-builder, each of the appellants booked separate flats in its declared project namely, ‘Fiesta Homes by SJR Prime’. A Construction Agreement dated 31.03.2012 was entered into between the complainant and Respondent No.1 (Annexure P-2). Going by Clause 6.1 of the Construction Agreement, possession of flats was liable to be handed over, after completion of the construction, on or before March, 2014, with a grace period of six months. However, considerable delay had occurred in completing and handing over possession of flats and as per the complainants, it was after about four years down the timeline that possession was handed over to them. Deficiency in construction aggravated the situation and made the appellants and the proforma respondents (hereinafter referred for brevity, ‘the complainants’ unless otherwise specifically mentioned) to approach the NCDRC by filing the aforesaid complaint seeking the following reliefs: -
ii. Refund the illegally charged car parking fee to complainants & to each buyer having same interest with an interest @ 18% p.a. & to hold the OP guilty of committing unfair and restrictive trade practice against the complainants & also against each buyer having same interest;
iii. Refund to the complainants & to all buyers having same interest, the excess and illegally charged “legal fee” at the actual with an interest @ 18% p.a. and also to declare the OP guilty of committing unfair & restrictive trade practice against the complainants and also against each buyer having same interest;
iv. Refund to the complainants & to all buyers having same interest, fee charged towards BESCOM & BWSSB charges after deducting as per actual with an interest @ 18% p.a. & also to declare the OP guilty of committing unfair and restrictive trade practice against the complainants & also against each buyer having same interest; and/or
v. Direct OPs to provide in time bound manner, Green Jogging Track and Convenience Store as promised in Brochure, else pay compensation of Rupees Five Lakhs to each complainant and to each buyer having same interest; and/or
vi. Pass any other and/or further relief, which this Hon’ble Commission thinks fit and proper, in the facts and circumstances of the case, in favour of the complainants and against the OP.”
2. The complaint was partially allowed by the NCDRC as per the impugned order dated 15.09.2022. Before considering the rival contentions raised before us, it is worthwhile to refer to certain vital facts.
3. The complainants filed Consumer Complaint No.945 of 2019 in May, 2019. Subsequent to its filing, the first respondent-builder issued certain e-mails to complainants between January, 2020 to June, 2020, addressing them individually and requiring them to contact its legal department in connection with the grievance raised in C.C. No.945 of 2019. Though this was done during the pendency of the Consumer Complaint, and that too, in respect of the grievance raised in C.C. No.945 of 2019, notice to the first respondent remained unserved. Thereupon, the NCDRC passed an order on 27.01.2021 on the following lines: -
Written statement – Even when defendant’s/opposite party’s right to file a written statement is forfeited that by itself will not make it obligatory on part of NCDRC to pass an order in favour of a c....
Consumer service agreements may not curtail statutory jurisdiction of consumer forums, which can award compensation beyond stipulated contractual terms if deemed unfair.
Builder is bound to complete construction and hand over possession of flat to buyer within stipulated time. Burden would lie on developer to explain steps taken to comply with contractual stipulation....
A consumer complaint abates upon the death of a complainant if legal heirs are not substituted within the stipulated time; sufficient cause must be shown for condoning delays in such substitution app....
The execution of a conveyance deed and prior acceptance of compensation settle a builder-buyer dispute, preventing subsequent claims of deficiency despite contractual delays.
“Since the possession of subject flats were not delivered within the stipulated time, allottee held entitled for refund of amount deposited with interest.”
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