Raghvendra S. Chauhan, J.

Information Technology, and globalization have revolutionized our lives. The introduction of e-commerce, of e-govemance, of e-banking, of telemarketing, have transformed our world. The taxi sector, in the urban transportation system, is a glaring example of the phenomenal changes brought by information technology and globalization. Gone are the days of endlessly waiting for a taxi to catch. At a click of a button, taxis can be called for anytime and anywhere. Through the use of downloaded software, a passenger can specify not only the kind of taxi he/she requires, but can also choose the kind of driver he/she prefers. The days of 'hail and ply taxis' are over; the days of radio taxis seem to be numbered. However, globalization has introduced cut throat competition, as multi-national companies are threatening the very existence of the indigenous companies. The rapid spread of information technology, the extensive reach of globalization are, thus, a boon and a bane for the people at large.

2. A few astray incidents in taxis, supplied by technologi