JUDGMENT :

[Purushaindra Kumar Kaurav, J.]

1. The petitioners have preferred this petition with the following prayers: -

“A. Set aside the impugned order dated 25th October, 2021 (Annexure P10) in complaint No. 202122022004133 and dated 27th October 2021 (Annexure P11) in complaint No. 202122022004132 of Respondent No.2, the banking Ombudsman, BO New Delhi III.

B. Issue a writ of mandamus directing Respondent No.2

i) to investigate the said transactions in the PNB bank account of Petitioners.

ii) to direct the PNB bank to provide a copy of signed documents based on which said transactions were authorized and money was debited from the bank

iii) To provide a copy of all mandates including Mandate with Ref No. PUNB0000000009649259, that PNB has received for Petitioner’s bank accounts.

C. Issue a writ of mandamus directing Respondent No.1, RBI to issue strict guidelines to all the banks to provide such basic information to customers mandatorily and within a specified reasonable time frame.

D. Pass an order directing Respondent No.3 to pay a sum of Rs.1,00,000/- as compensation for damages on account of mental harassment and legal expenses incurred due to negligent act and deficiency in s