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2021 Supreme(All) 397

IN THE HIGH COURT OF ALLAHABAD
SURYA PRAKASH KESARWANI, RAVI NATH TILHARI, JJ.
Awadhesh Singh - Appellant
Versus
Reserve Bank of India and Others - Respondent
Writ -C No. 2045 of 2020
Decided On : 24-03-2021

Advocates:
Advocate Appeared:
For the Appellant : Adarsh Singh, Indra Raj Singh
For the Respondent: Sanjai Singh

Point of Law: Limited Liability of a Customer - Unauthorized aforesaid banking transactions in the bank account of petitioner as per Clause VI of the aforequoted policy of R.B.I., petitioner is entitled to zero liability because unauthorized transaction was the result of negligence on part of respondent Bank.

Headnote:

Indian Penal Code,1860 – Sections 419 and 420 - Cheating and dishonesty - Punishment for cheating by Personation - Finance and Account Officer in Divisional Railway Manager and told petitioner he needed an OTP which will be notified in his mobile number for crediting the interest toward provident fund of petitioner, falling prey to the aforesaid request petitioner informed the OTP which came on his mobile number shortly thereafter - Shockingly an amount was immediately debited from the aforesaid account of the petitioner at 6.31 p.m. followed by 4 more more debit transactions - Debiting total amount of Rs. 1 lakh from the aforesaid account of the petitioner, realizing the same the petitioner immediately contacted the toll free number of bank and requested it to seize/close the account of the petitioner and lodged complaints with regard to the last 5 unauthorized transaction.

Finding of the Court: Respondent Bank in its counter affidavit as aforenoted and the guidelines of Reserve Bank of India, it is evident there was negligence on the part of the respondent Bank due to which a sum of Rs. ninety nine thousand and nine hundred in four transactions - illegally withdrawn through electronic Bank transaction, from salary bank account of the petitioner - Guidelines of Reserve Bank of India which is binding upon respondent Bank, the respondent Bank was to ensure immediate response and to freeze Bank Account after petitioner reported unauthorized transaction - Respondent bank had not freezed the aforesaid bank account of the petitioner, as a result were unauthorizedly withdrawn from the bank account of petitioner in terms of aforenoted clauses of the policy of Reserve Bank of India - Perusal of Clause 8 of Banking Ombudsman Scheme, 2006 shows it does not cover controversy as involved in present writ petition - Closure of complaint by Banking Ombudsman does not come in way of petitioner to get credit of unauthorized transactions in terms of Clause 9 of the Reserve Bank of India Policy Court find that the complaint of the petitioner was closed merely on the ground that the ground of complaint do not fall within clause 8 of the Banking Ombudsman Scheme 2006.

Result: Writ petition is partly allowed

JUDGMENT :

1. With the consent of the learned counsel for the parties, this writ petition has been finally heard, without calling for counter affidavit.

2. Heard Shri Adarsh Singh, learned counsel for the petitioner and Shri Sanjay Singh, learned counsel for respondent no. 2, the Punjab National Bank, Subedar Ganj, Prayagraj.

3. This writ petition has been filed praying for the following reliefs:-

    "I. Issue a writ, order or direction in the nature of mandamus directing the respondent no. 1 Reserve Bank of India, 83/142 M.G. Road, Kanpur-208001 through its Regional Director, Kanpur and respondent no. 3 Complaint and Human Resource Development Section, Regional Office, Allahabad through its Manager (Banking Ombudsman) to consider the grievance of the petitioner and resolve the same, within stipulated period as may be fixed by this Hon'ble Court.

II. Issue a writ, order or direction in the nature of mandamus directing the respondent no. 2-Punjab National Bank, Subedar Ganj Allahabad Uttar Pradesh 211012 through its Branch Manager to credit the amount of Rs. 3 lacs. in the account no. 4763000400000990 of Punjab National Bank, Subedar Ganj Allahabad, Uttar Pradesh 211012 of the petitioner along with interest at the bank rate within stipulated time as may be fixed by the Hon'ble Court."

4. In paragraph nos. 4, 5, 6 and 7 of the writ petition, the petitioner has stated as under:-

    "4. That it is pertinent to mention before this Hon'ble Court that the petitioner was having a balance of amount of Rs. 4,12,815/- to his credit in the aforesaid bank account maintained with the respondent no. 2 as on 21.02.2019, however, the evening of 21.02.2019 turned into a nightmare for the petitioner when he received a call on his Mobile NO 9794866805 from Mobile No 8013571289 and the person calling introduced himself as Finance and Account Officer in the Divisional Railway Manager and told the petitioner that he needed an OTP which will be notified in his mobile number for crediting the interest toward the provident fund of the petitioner, falling prey to the aforesaid request the petitioner informed the OTP which came on his mobile number shortly thereafter, and shockingly an amount of Rs. 20000 was immediately debited from the aforesaid account of the petitioner at 6.31 p.m. followed by 4 more more debit transactions of Rs. 20000/- each happened between 6.31 to 6.34 p.m. debiting the total amount of Rs. 1 lakh from the aforesaid account of the petitioner, realizing the same the petitioner immediately contacted the toll free number 1801802223 of the bank and requested it to seize/close the account of the petitioner and lodged complaints with regard to the last 5 unauthorized transaction, which is also evident by the perusal of the statement of messages received on the mobile phone of the petitioner in the intervening period. A true copy of statement of SMS received on the mobile phone of the petitioner on 21.02.2019 are being filed herewith and marked as ANNEXURE NO. 1 to this writ petition.

5. That the petitioner also on the very next date i.e. 22.02.2019 filed a complaint before the Branch Manager Punjab National Bank Subedar Ganj, Allahabad and informed him about the fraud committed in his bank account and requested him to immediately cease the bank account and initiate refund of the amount of Rs. 1 lakh fraudently debited from his bank account, in addition to the aforesaid, the petitioner also made a complaint before the Station House Officer, Dhumanganj, Prayagraj on 22.02.2019 for lodging an First Information Report, in pursuance to which an First Information Report, was also lodged being case crime no. 0161 of 2019 under Sections 419 and 420 I.P.C., Police Station Dhumanganjj, Allahabad. A true copy of the application dated 22.02.2019 submitted before the Branch Manager, Punjab National Bank Subedar Ganj, Allahabad and copy of the application date

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