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IN THE HIGH COURT OF DELHI
D.N. Patel, Jyoti Singh, JJ.
One97 Communications Limited - Appellant
Versus
Union of India - Respondent
W.P.(C) 3330 of 2020 & C.M. No. 11699 of 2020 (interim relief), C.M. No. 23557 of 2020 (for intervention) & CM No. 30301 of 2020 (delay of 3 days in filing affidavit by Respondent No. 2)
Decided On : 03-02-2021




The court affirmed the necessity of strict compliance with the Telecommunications regulations to prevent unsolicited communications and ensure accountability from service providers.

Headnote:(A) Telecom Regulatory Authority of India Act, 1997 - Telecom Commercial Communications Customer Preferences Regulations, 2018 - The petition challenged the constitutionality of certain regulations allowing penalties on unregistered telemarketers - The court emphasized compliance with the established regulations to prevent unsolicited commercial communication. (Paras 1, 5, 6)

(B) Compliance and Regulatory Framework - The court directed that the Telecom Regulatory Authority must ensure strict implementation of regulations to curb fraud and required Access Providers to act against violators. (Paras 2, 4, 5)

Facts of the case:
The petitioners sought declarations related to regulatory compliance by the telecom service providers regarding penalties on unregistered telemarketers and measures to curb unsolicited communications. They also demanded action against telecom operators for lapses.

Findings of Court:
The court recognized steps taken by the respondent authority and highlighted the importance of rigorous adherence to regulations while ensuring action against violators.

Issues: The primary issue was the constitutionality of specific regulations and the obligation of telecom providers to prevent unsolicited communications.

Ratio Decidendi: The court affirmed the need for regulatory compliance and proactive measures to enforce the provisions of the Telecommunications regulations to protect consumer interests.

Result: Writ petition disposed of.

Table of Content
1. prayers for regulatory compliance by telecom providers. (Para 1)
2. petitioner's grievances addressed, compliance discussed. (Para 2 , 3 , 4)
3. court mandates strict enforcement of regulations. (Para 5 , 6)
4. writ petition and applications disposed of. (Para 7 , 8)

JUDGMENT

D.N. Patel, Chief Justice (Oral)

Proceedings in the matter have been conducted through video conferencing.

1. This writ petition has been preferred with the following prayers:

"a) Declare that Regulations 25(5) and 25(6) of the Telecom Commercial Communications Customer Preferences Regulations, 2018 insofar as they allow the imposition of a graded penalty on identified unregistered telemarketers as unconstitutional and ultra vires the Telecom Regulatory Authority of India Act, 1997;

b) Declare that under Reg. 23(1)(b) of the Telecom Commercial Communications Consumer Preferences Regulations, 2018, the Respondents Nos. 3 to 9 are obligated to put in place mechanisms to register reports of violations from customers like the Petitioners.

c) Direct the Respondent No. 2 Authority to ensure complete and strict implementation of provisions of the Telecom Commercial Communications Customer Preferences Regulations, 2018 and any other related regulations issued from time to time to curb fraudulent unsolicited commercial communication sent over the respective networks of the respondent telecom service providers;

d) Direct the Respondent no. 2 Authority to take action against the Respondents no. 3 to 9 Telcos under Regulations 21, 27 and 28, for violations of their primary obligations of prevention and verification under the Telecom Commercial Communications Consumer Preferences Regulations, 2018;

e) Direct the Respondent No.1 Department to take action to ensure that no sim card is sold without proper verification by effective implementation of the Department of Telecommunications Circular dated 09.08.2012 titled "Instructions on Verification of New Mobile Subscribers (Pre-paid and Postpaid)";

f) Direct the Respondent No.1 Department to ensure effective implementation by the Respondent Telcos of their obligations under their Unified Access License Agreements pertaining to verification and reporting of frauds taking place over their networks;

g) Direct the Respondents Nos. 1 and 2 to establish an Inter-Agency Task Force that includes Computer Emergency Response Team (Ministry of Information and Technology) the Ministry for Home Affairs, Leading Banks and Leading PPI Wallet issuers to coordinate action limiting fraud over telecom networks;

h) Direct the Respondents Nos. 3 to 9 Telcos to take effective action under the Telecom Commercial Communications Consumer Preference Regulations 2018, to block the phone numbers of UTMs sending unsolicited commercial communication including through phone calls, to the Petitioners' customers.

i) Direct the Respondent No. 3 to 9 Telcos to pay damages of 100 crores to the Petitioners for damage to their brand and reputation and loss of good will;

j) Pass such other or further order as this Hon'ble Court may deem fit in and proper in the circumstances of the case."

2. Having heard learned counsels for the parties and looking at the interim orders passed by this Court and the affidavits filed by respondent No.2, it appears that adequate steps have been taken by respondent No.2 with regard to the grievances raised in this writ petition. Mr. Dushyant Dave, learned Senior Counsel appearing for the petitioner agrees that requisite steps are being taken and submits that the petition can be disposed of by directing respondent No. 2 that it shall continue to comply with and implement the mandate of The Telecom Commercial Communications Customer Preference Regulations, 2018 (hereinafter referred to as `the Regulations, 2018'), strictly and scrupulously in future and in case of any violation of the provisions of the said Regulations, penal action shall be taken against the violators.

3. We have also heard counsels for respond

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