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C. VISWANATH, SUBHASH CHANDRA
Sub Post Master – Appellant
Versus
Dipti Das – Respondent
ORDER
Subhash Chandra, Member—This revision petition is filed under the Consumer Protection Act, 1986 (in short, the ‘Act’) assails the order of the State Consumer Dispute Redressal Commission, Kolkata, West Bengal (in short, ‘State Commission’) in First Appeal No. A/1389/2014 dated 06.12.2016 arising out of order dated 17.09.2014 in complaint no. 67/2013 of the District Consumer Disputes Redressal Commission, Burdwan (in short, ‘District Forum’). This order disposes off revision petitions in RP Nos.09, 10, 11, 12 and 13 of 2018 which arise from a similar grievance and the same order of the State Commission.
2. Respondents are holders of Monthly Income Scheme (MIS) accounts promoted by the Post Office in the Burnpur Market Sub Post Office, District Burdwan, West Bengal and had approached the District Forum alleging deficiency in service on the ground that interest was not being remitted to their accounts. The petitioner herein had contested the complaint on the ground that the accounts had been opened by the complainants through the agency of someone who was not an authorised agent of the Post Office and that the MIS accounts were therefore fake placing no liability on the Post Off
(1) Internal procedure enquiry - the depositors cannot be made to continue to suffer for the sake of an internal procedural enquiry of the petitioner.(2) Non-suited - The respondent cannot be non-sui....
Post Office – Post office is a public office and handles public money and holds deposits of individuals in public trust in various schemes promoted by the Government to encourage small savings.
Principal can be held liable for wrong committed by its Authorised Agent.
Disciplinary actions must be substantiated by clear evidence and procedural fairness; speculation is insufficient for justifying dismissal.
A nominee cannot be held liable for excess interest earned on accounts operated by the deceased when the authorities failed to notify the depositor of exceeding limits during his lifetime.
The Consumer Commission's jurisdiction is limited and matters involving substantial evidence require full trials in civil courts.
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