NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
Sudip Ahluwalia, Presiding Member
Neerja – Complainant
versus
ATS Township Private Limited – Opp. Party
Consumer Case No.474 of 2019
Decided on 3.5.2024
Consumer Protection Act, 1986 – Section 21(a)(i) – [Consumer Protection Act, 2019 – Section 58(1)(a)(i)] – Services – Allotment of Flat/Plot – Delayed Possession – On facts, the demand of the Opposite Party for additional payment on account of the alleged increase in Super Area of the Flat was unjustified, it can be safely concluded that the Complainant was prevented from taking physical possession of her Apartment on account of such unjustified demand, the compliance of which was otherwise a condition precedent for delivery of possessions. It may be mentioned that the Complaint itself was filed on 20.3.2019, which was almost 3 ½ years after the offer of possession was made by the Opposite Party. Even in the Complaint, the primary prayer of the Complainant was for a direction upon the Opposite Party to hand over possession of the Apartment completed in all respects, and in conformity with the Provisional Allotment Letter, without any additional amount for the alleged increase in super area, but with all additional facilities as per quality standard promised etc. Had the Complainant directly sought refund of the consideration amount paid by her to the Opposite Party on account of the delay in offering of possession to her, she could have been entitled to such relief but with compensation by way of interest not exceeding 9% p.a – Complaint disposed off. [Paras 6 to 20].
Result: Complaint disposed off.
ORDER
Sudip Ahluwalia, Member—This Consumer Complaint has been filed under Section 21(a)(i) of the Consumer Protection Act, 1986 alleging deficiency in service and unfair trade practice on the part of the Opposite Party, and seeking possession of the apartment, or in the alternative, refund of the deposited amounts along with ancillary reliefs.
2. The factual background in brief is that, in the year 2012, the Complainant became aware of a project by the Opposite Party known as “ATS One Hemlet,” located at Plot No. GH-01, Sector 104, Noida, Uttar Pradesh. The project boasted various amenities such as a luxurious clubhouse, swimming pool, tennis, squash, basketball courts, jogging track, gym, and shopping arcade. Subsequently, the Complainant booked Unit Reference No. 09064, with a super built-up area of 1636 Sq. Ft. in the project, and paid Rs. 5,00,000/- on 19.06.2012. The Opposite Party issued a Provisional Allotment Letter dated 13.07.2012, containing completely arbitrary and one-sided Terms & Conditions. Opting for the down payment plan, the Complainant made the entire payment of Rs. 97,78,212/-, except for Rs. 5,50,000/- which was to be paid at the time of possession. According to the Provisional Allotment Letter and Clause 7.1 of the Terms and Conditions, possession of the apartment was to be handed over to the Complainant by May 2013 (plus 90 days grace period), i.e., by August 2013. However, the Opposite Party failed to deliver possession of the Apartment within the timeline promised in the Provisional Allotment Letter. On 27.08.2013, the Complainant received a letter from the Opposite Party stating that the structure of all the towers had been completed, and the finishing work was in an advanced stage. It was further mentioned that there had been an upward revision in the super area of all the apartments, with the area of the Complainant’s apartment being changed from 1636 Sq. Ft. to 1783 Sq. Ft. Consequently, the Complainant was informed that she was liable to pay extra money for the increased area at the time of possession. Subsequently, on 09.09.2013, the Complainant requested the Opposite Party to provide a copy of the site plan of her apartment showing the ‘original’ and ‘increased’ revised area with precise dimensions of covered and common area. However, in response, the Complainant received the ‘revised layout plan,’ which was identical to the original plan. In this backdrop, the Complainant informed the Opposite Party via email dated 14.09.2013 that she was not liable to pay anything further, as the change in the area without the consent of the apartment purchasers contravened the provisions of the Uttar Pradesh Apartment (Promotion of Construction, Ownership, and Maintenance) Act, 2010. Aggrieved by the deficient service and unfair trade practices of the Opposite Party, she filed the present complaint.
3. In view of the aforesaid facts, the Complainant has prayed as following—
“(i) Direct the Respondent to handover possession of Apartment, to the Complainant, complete in all respects and in conformity with the Provisional Allotment Letter and for the consideration mentioned therein (without any additional amount for alleged increase in super area), with all additional facilities and as per quality standards promised, and execute all the necessary and required documents and provide an affidavit along with an appropriate certificate of an independent architect towards the internal area and finishing of the subject apartment being as per promised standards in respect of the said apartment in favour of the Complainant;
(ii) Direct the Respondent, to pay interest @ 12% per annum on the amount deposited by the Complainant with the Respondent, with effect from Ist September, 2013 till the date actual physical possession as per clause (i) above is handed over by the Respondent, along with all necessary documents and common areas and facilities;
(iii) Direct the Respondent to withdraw its demand of Rs. 40,37,040/
Additional Payment – the demand of the Opposite Party for additional payment on account of the alleged increase in Super Area of the Flat was unjustified.
Consumer complaints regarding possession delays and super area increases must adhere to contract stipulations and reasonable compensation is eligible for delays in possession.
Builder is liable to compensate complainants for delay in offer of possession of flat.
“Excess Area” - The real test for excess area would be that the opposite party should provide a comparison of the areas of the original approved common spaces and the flats with finally approved comm....
Contractual obligations must ensure fairness and transparency to protect consumer rights against unfair trade practices and unjustified delays.
(1) Force Majeure cannot be claimed as defense when builder is at fault (2) Flats should not be allotted unless requisite permits availed from municipal corporation (3) Unjust agreement cannot be uph....
Super Built-up area – The alteration in super built up area in large projects including common areas is a common feature and is acceptable if is within a reasonable variable of 5 to 10%.
A purchaser of a commercial unit qualifies as a consumer if the acquisition is for self-employment or personal use. An offer of possession by a developer is invalid if it lacks clear legal documentat....
Compensation - Complainants are certainly entitled to appropriate compensation in view of the inordinate delay in offering of possession of their dwelling Unit to them.
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