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KUMKUM RANI, B. S. MANRAL
DTDC Express Limited – Appellant
Versus
Sidh Sai Traders – Respondent
ORDER
Kumkum Rani, President.—This appeal under Section 15 of The Consumer Protection Act, 1986 has been directed against judgment and order dated 25.03.2016 passed by the learned District Consumer Disputes Redressal Forum, Pauri Garhwal (hereinafter to be referred as the District Commission) in consumer complaint No. 05 of 2013 styled as M/s Sidh Sai Traders Vs. M/s D.T.D.C. Courier and Cargo Ltd. and Others, wherein and whereby the complaint was allowed.
2. The facts giving rise to the present appeal, in brief, are as such that the respondent No. 1 (complainant) had filed the consumer complaint No. 05 of 2013 before the District Commission, Pauri Garhwal alleging therein that vide consignment No. D-4900069 dated 26.03.2011 issued by the respondent No. 2, it had handed over the valuable off season branded readymade garments worth Rs. 2,48,781/- to the respondent No. 2 for delivery of the same at The Loot (India) Pvt. Ltd., C-1, B-44, GIDC-VAPI- 396191, Gujrat. In the first week of April, 2011 the respondent No. 1 inquired about the delivery of the goods at the destination place, whereupon it was told that the goods were lodged in truck No. HR55-K-6736 which caught fire at Manesar
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Both interest and compensation for mental agony cannot be awarded.
Charges / value of the complementary items - the act of taking the charges / value of the complementary items from the complainant against the terms of order form amounts to deficiency in service on ....
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