NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
Dr. Inder Jit Singh, Presiding Member
Lok Nath – Petitioner
versus
Oriental Insurance Co. Ltd. – Respondent
Revision Petition No.587 of 2019
(Against the Order dated 22/11/2018 in Appeal No. 253/2018 of the State Commission Punjab)
Decided on 16.10.2024
Insurance Regulatory & Development Authority of India (Third Party Administrators-Health Services) Regulations, 2016 – Clause 3(2)(b) – Medi-claim Policy – Repudiation of claim – Not justified – Suppression of material facts in proposal form, i.e. hypertension – Pre-existing ailments not covered under Policy – It is the case of complainant that he has not received any treatment for hypertension from hospital during period when he was admitted there – He has received treatment during this period only for Coronary Angiography Double Vessel disease PTCA with Stenting TO OMI, for which claim of Rs.1,76,146/-was lodged – Even if hypertension was an existing disease or was acquired during two years from date of policy, no treatment was undergone for hypertension & no claim for hypertension is made – Disease for which he was treated i.e. Coronary Angiography Double Vessel PTCA with Stenting TO OMI, was not pre-existing disease – NC is not in agreement with SC that hypertension is a precursor to heart disease & could be attributed as one of the significant causes for heart disease as per medical literature – There is no evidence to show that claim is made for hypertension, or in addition to Acute Coronary Syndrome, for hypertension also – Forum went wrong in dismissing the complaint – Order of SC cannot be sustained – Order of SC & order of Forum is set aside – Respondent-Insurance Company is directed to pay eligible claim of Rs.1,76,146/- along with interest @ 6% p.a. from date of complaint. (Paras 10, 11, 13, 15 and 16)
Result: Revision Petition allowed.
ORDER
The present Revision Petition (RP) has been filed by the Petitioner against Respondent as detailed above, under section 21(b) of Consumer Protection Act, 1986, against the order dated 22.11.2018 of the State Consumer Disputes Redressal Commission, Punjab (hereinafter referred to as the ‘State Commission’), in First Appeal (FA) No. 253/2018 in which order dated 15.06.2017 of District Consumer Disputes Redressal Forum, Ludhiana (hereinafter referred to as District Forum) in Consumer Complaint (CC) No. 334 of 19.05.2015 was challenged, inter alia praying for setting aside the order dated 15.06.2017 passed by the District Forum and order dated 22.11.2018 passed by the State Commission.
2. While the Revision Petitioner(s) (hereinafter also referred to as Complainant) was Appellant before the State Commission and Complainant before the District Forum and the Respondent (hereinafter also referred to as OP/Insurance Company) was Respondent before the State Commission and Opposite Party before the District Forum. Notice was issued to the Respondent on 27.03.2019. Parties filed Written Arguments on 10.11.2022 (Petitioner) and 13.02.2023 (Respondent) respectively.
3. Brief facts of the case, as presented by the Complainant and as emerged from the RP, Order of the State Commission, Order of the District Commission and other case records are that: -
The complainant and his wife Smt. Anju are holders of medi-claim policy effective from 29.08.2014 to 28.08.2015 and have been insured for Rs.5,00,000/- each under the said policy issued by the Respondent/Insurance Company. Earlier, the complainant had got himself medically insured from “Reliance General Insurance” from 10.06.2008 to 09.06.2014. On 27.01.2015, the complainant suffered from chest pain and was admitted in emergency ward for treatment at Hero D.M.C. Heart Institute, Ludhiana. The complainant remained admitted in Hero D.M.C. Heart Institute, Ludhiana from 27.01.2015 to 01.02.2015 and was treated for Coronary Angiography Double Vessel Disease PTCA with Stenting TO OM1. The complainant spent a sum of Rs.1,76,146/- (Rs.1,65,955/- paid to the DMC Heart Institute for the said treatment + spent a sum of Rs.10,191/- on medicines purchased from Medical Hall on 01.02.2015, 01.02.2015 and on 07.02.2015 + a sum of Rs.300/- on account of consultation charges with Dr. G.S. Wander). The complainant submitted his claim to the Respondent/Insurance Company alongwith all the documents in original including Hospital Bill and pharmacy bills for settlement of claim. Vide letter dated 23.02.2015, the Insurance Company repudiated the claim on the ground that that “From documents it is noted that patient is known case of Hypertension since 10 years (PA), since the ailments are found to be present prior to the inception of policy and is going beyond the coverage of the present policy, hence, claim is repudiated under policy clause 4.1, 4.2. Hence, the claim is being denied.” Hence, the complainant filed complaint before the District Forum.
4. Vide Order dated 15.06.2017, the District Forum dismissed the complaint No.334 of 19.05.2015.
5. Aggrieved by the said Order dated 15.06.2017 passed by the District Forum, Complainant appealed before the State Commission and the State Commission vide order dated 22.11.2018, dismissed the Appeal No. 253/2018.
6. Petitioner/Complainant has challenged the said Order dated 22.11.2018 of the State Commission mainly on the following grounds:
i) The order dated 15.06.2017 passed by the District Forum and order dated 22.11.2018 passed by the state Commission dismissing the complaint on the ground that medical condition of the complainant qua sufferance from hypertension before filling up the proposal form, was not disclosed and hypertension is a precursor to the heart disease and could be attributed as one of the significant cause for heart disease and M/s Medi Assist India TPA has not repudiated the claim in haste, but referred the case to Singla’s Clinic for gettin
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