NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
A. P. Sahi, President, Bharatkumar Pandya, Member
Chandra Bhushan Pandey – Petitioner
versus
Lucknow Development Authority – Respondent
Revision Petition No. 628 of 2025
(Against the Order dated 16th October 2023 in Appeal SC/9/A/2012/1877 of the State Consumer Disputes Redressal Commission Uttar pradesh) With IA No.4993 of 2025 (Exemption From Filing The Certified Copy) IA No.4992 of 2025 (Condonation of Delay)
Decided on 19.12.2025
Consumer Protection Act – Revision Petition – Condonation of Delay and Duty to Record Reasons – The Petitioner filed a revision petition with a delay of 464 days, citing medical ailments – The State Commission had previously set aside the District Commission’s order in the absence of the Complainant, holding that the Development Authority acted without malafide due to a High Court stay – While the law of limitation is substantive, courts must adopt a liberal approach when a meritorious claim is pitted against technical delays – A distinction must be drawn between a “pretended excuse” and a “bonafide explanation” – The NCDRC found the State Commission’s order to be cryptic and unreasoned, failing to address the merits of the deficiency in service – Consequently, the delay of 464 days was condoned subject to a cost of Rs.5,000/-, and the matter was remanded to the State Commission for a fresh decision on merits, preferably within six months – NCDRC allowed the Revision Petition.
Result: Revision Petition allowed.
ORDER
The DCDRC-II, Lucknow (for short the District Commission) allowed the complaint of the complainant on 20.08.2011 directing the Lucknow Development Authority to pay a sum of Rs.2,84,279/- together with 9% interest with effect from the date of the filing of the complaint and to pay Rs.10,000/- as compensation for mental agony and Rs.2,000/- as costs.
2. The Lucknow Development Authority filed an appeal being FA/1877/2012 in which notices were issued and the petitioner filed his response and was represented through his counsel Mr. Rohit Tripathi but on a couple of occasions he defaulted. On the date when the matter was heard no one was present on behalf of the complainant and the State Commission observed that the freehold of the land has been carried out but the possession could not have been handed over on account of an order passed by the High Court, as such the Development Authority had not acted with any malafide or with ulterior motive. The learned State Commission also observed that in its opinion there does not appear to be any justification for awarding compensation for mental agony or costs and therefore the appeal was finally allowed and the order of the District Commission was set aside. Learned counsel for the petitioner complainant urged that the impugned order does not record any reason and is cryptic in nature without objectively dealing with the issues or dealt with by the District Commission in detail and therefore the impugned order on merits is unsustainable as it fails to examine the issues that have been dealt with and answered by the District Commission. Accordingly, a prayer has been made to set aside the order dated 16.10.2023.
3. However, the present revision petition has been filed with a reported delay of 464 days and accordingly notices were issued on the delay condonation application that has been served on the Lucknow Development Authority and Mr. Chaudhary has appeared for the Lucknow Development Authority. Accordingly time was granted on IA 4992 of 2025 seeking a response on the delay condonation application. The order dated 13.10.2025 is extracted hereunder:
This is an application seeking condonation of delay of 465 days in the filing of the revision petition.
The proceedings arise out of a consumer dispute CC/731/2008 that was decided by the DCDRC Lucknow-II (for short the District Commission) on 20.08.2011.
The opposite party/respondent authority i.e. the Lucknow Development Authority went up in Appeal in First Appeal No. 1877 of 2012 before the SCDRC Uttar Pradesh (for short the State Commission). The appeal has been allowed and the order of the District Commission has been set aside and the Lucknow Development Authority has been directed to receive any amount deposited by it during the pendency of the appeal.
The revision petition has been filed by the petitioners/complainants with a delay of 464 days. The present application has been moved praying for condoning the said delay and Adv. Abhishek Chaudhary and Adv. Ritika Srivastava have appeared on behalf of the Lucknow Development Authority praying for four weeks’ time to file a response to the delay condonation application.
Let the delay condonation application be listed for orders on 19.12.2025.“
4. Mr. Chaudhary submits that he does not propose to file any written reply and that he would advance his submissions in view of the facts already on record to demonstrate that there is no sufficient cause explained nor is there any cogent explanation regarding this inordinate delay of more than a year. It is urged that the petitioner complainant has taken a plea that since he was ailing and has relied on certain medical documents, therefore, he was unable to file this revision petition in time at Delhi. It is urged by Mr. Chaudhary that this plea cannot be accepted for the simple reason that all the medical prescriptions are of All India Institute of Medical Sciences, Delhi and therefore if the complainant could have travelled upto
(1) Material Irregularity – Failure to record reasons constitutes a material irregularity, warranting interference in revisional jurisdiction.(2) Length of the delay – When a case has prima facie mer....
(1) Adjudicate on merits – Primary function of consumer forums is to adjudicate on merits.(2) Ex-parte decision – An ex-parte decision regarding manufacturing defects is legally fragile if the manufa....
(1) Delay - The delay of each and every day has to be explained.(2) Due Diligence - The basic test to determine whether the delay is reasonable or whether the party has been acting with due diligence....
Condonation of delay is not a matter of right and the applicant has to set out the care showing sufficient cause which prevented them to come to the commission.
Delay of 347 days in filing appeals cannot be condoned.
The discretion to condone delay under Section 5 of the Limitation Act must be exercised judiciously, ensuring substantial justice while adhering to statutory principles.
The main legal point established in the judgment is the need to consider the grounds for delay condonation and the liberal approach to adjudicate an issue on its merits.
(1) Each day’s delay - The petitioner failed to explain or show sufficient reason for delay of each day as required under the law. In the instant case, the cause shown for delay that the issue pertai....
Login now and unlock free premium legal research
Login to SupremeToday AI and access free legal analysis, AI highlights, and smart tools.
Login
now!
India’s Legal research and Law Firm App, Download now!
Copyright © 2023 Vikas Info Solution Pvt Ltd. All Rights Reserved.