JUDGMENT :

Dr Dhananjaya Y Chandrachud, J.

1. These appeals arise from an order of the National Consumer Disputes Redressal Commission [“NCDRC”] dated 11 March 2021 in IA 3463 of 2020 and IA 1346 of 2021.

2. The appellant instituted a consumer complaint before the NCDRC on 28 September 2019, being Consumer Complaint No 1934 of 2019. Briefly stated, the grievance of the appellant was that the first respondent had failed to settle the insurance claim of the appellant arising out of the two alleged storms which damaged the solar power plants of the appellants. The relief which was claimed in the complaint is set out below, for convenience of reference:

“(i) Direct the Respondents to immediately settle the Claim of the Complainant as per the Insurance Policy and make payment of:

A. insurance claim towards material damage to the tune of INR 13,91,78,987.75/- and

B. insurance claim towards business interruption to the tune of INR 6,00,00,000/-

(ii) Direct the Respondents to pay interest @ 18% per annum for the period of delay from 13.06.2016 being the date when the Complainant intimated about the incident and claim, till the date of actual payment of the Claim of the Complainant; and

(iii) Dire